Customer Service Representative / Administration Officer
Looking for a role where you're genuinely valued and can grow with a local business?
BDP Plumbing is a locally owned and operated plumbing company based in Maitland, servicing residential customers across Maitland, Newcastle and the Hunter Valley. We’re a growing business that takes pride in delivering quality workmanship and great customer service, and we’re looking for the right person to become part of our team.
About the Role
We’re looking for a friendly and organised Customer Service Representative / Administration Office to join our team.
This is a full time role where you’ll be answering customer calls, booking jobs, helping with admin and keeping everything running smoothly behind the scenes. If you enjoy helping people, staying organised and want to be part of a supportive team, we’d love to hear from you.
Your day-to-day will include:
- Answering incoming calls and customer enquiries
- Responding to emails and messages
- Updating customers throughout the day
- General administration and invoicing support
- Keeping customer information up to date
- Supporting the team where needed
We’re looking for someone who:
- Is friendly and confident on the phone
- Has good organisation and communication skills
- Can work well in a busy environment
- Has a positive attitude and takes pride in their work
- Previous customer service or administration experience is preferred, but not essential, along with use of Servicem8 job management system.