CUSTOMER EXPERIENCE & RECEPTION SUPERSTAR Part Time

Only apply if you genuinely love talking to people and creating an exceptional customer experience.

At Solahart Wollongong, we don't believe reception is simply answering phones.

You are the first impression of our business. Every conversation you have will either strengthen or weaken the reputation we've spent decades building. That's why we're looking for someone who is confident, energetic, organised and genuinely enjoys helping people.

This is a part time position (Monday to Friday), although we are happy to offer flexibility around hours for the right person.

Who we're looking for

- I enjoy speaking with customers and am naturally confident on the phone.
- I can remain calm, friendly and professional even when customers have a problem.
- I believe every customer deserves an outstanding experience.
- I don't simply pass problems on—I enjoy finding solutions.
- I enjoy working in a fast-paced environment where no two days are the same.
- I'm organised and can accurately record information while talking with customers.
- I'm confident using computers and can quickly switch between different software programs.
- I enjoy learning technical products so I can better understand customer enquiries and attempt to solve them or passing them to our managers or technicians.

What you'll be doing

Your responsibilities will include:

- Answering incoming customer phone calls
- Keeping impecable record of issues and enquiries into our CRM system
- Recording information into Excel spreadsheets
- Assisting our sales consultants with administration
- Scheduling appointments
- Conducting an initial diagnosis of customer enquiries before escalating them where required
- Learning our solar, battery and hot water products so you can better understand customer needs




- Protecting the Solahart reputation through every customer interaction
- Supporting the office team wherever required

What success looks like

Our customers should finish every phone call thinking:

"That was easy… they listened, understood my issue and genuinely wanted to help."

Skills we're looking for

- Outstanding phone manner
- Excellent written and verbal communication
- High attention to detail
- Fast and accurate data entry
- Strong computer skills
- Microsoft Excel experience
- Ability to multitask
- Positive attitude
- Reliable and punctual
- Able to learn quickly
- Team player with plenty of initiative

A little different... our interview process

Rather than asking lots of generic interview questions, we'd prefer to see your natural abilities.

During the interview you'll complete one simple tasks:

A 5-minute computer task

We'll ask you to:

- enter information into an Excel spreadsheet
- send a professional email (ChatGpt allowed)
- navigate through several computer programs

Nothing difficult—we simply want to see how comfortably you use a computer.

Why join Solahart?

You’ll be joining one of Australia's most trusted renewable energy companies, where every day you'll help customers make the transition to cleaner energy, while helping thousands reduce their energy bills.

You’ll be supported by a friendly team, receive ongoing training, learn about exciting technology, and have genuine opportunities to grow within the business.

If you're someone who enjoys people, thrives in a busy environment, and wants to make a real difference to every customer's experience—we'd love to hear from you.

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📌 CUSTOMER EXPERIENCE & RECEPTION SUPERSTAR Part Time (Wollongong)
🏢 Solahart
📍 Wollongong