At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this chance that sits within our growing group.
Role Overview
We are seeking an experienced Delivery Manager to lead the successful operational delivery of education and learning programmes. This role is responsible for managing cross-functional delivery teams, driving high-quality learner experiences, supporting stakeholder relationships, and ensuring programmes are delivered efficiently and effectively. The successful candidate will play a key role in continuous improvement, operational excellence, and achieving positive learner outcomes.
Key Responsibilities
- Develop and implement effective processes to support high-quality programme delivery
- Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
- Act as the escalation point for complex programme and learner-related challenges
- Collaborate with learner support teams to ensure excellent participant outcomes
- Coordinate facilitators and mentors to ensure successful programme delivery
- Support the recruitment, onboarding, engagement, and retention of facilitators
- Monitor programme performance and analyse operational data to identify improvements
- Build and maintain strong relationships with key stakeholders and programme partners
- Work collaboratively across teams to achieve delivery objectives and shared outcomes
- Identify, prioritise, and manage operational risks throughout programme delivery
- Contribute to the development of scalable systems, processes, and operational assets
- Represent programme needs and stakeholder feedback in planning and operational discussions