We're looking for a confident and personable Outbound Sales Success Representative to join our team.
We have two positions available:
15 hours per week at the contact centre in Lane Cove on Mondays and Wednesdays OR 15 hours per week at the contact centre in Campbelltown with options of Tuesday, Thursdays or Friday.
30 hours per week split between Lane Cove and Campbelltown offices*.
This is an office-based, part time role. No remote working is available at this time.
The Role
You will be contacting a mix of existing clients and lapsed clients by phone, working through a structured set of questions to gather information, provide updates, and support our clients' broader customer engagement goals.
This is a great opportunity for someone who enjoys talking to people, is comfortable on the phone, and wants a diverse, hands‑on role.
What You Will Be Doing
Making outbound calls to existing at-risk clients and lapsed clients from provided contact lists
Working through a set questionnaire/script to gather information and record responses accurately in a CRM
Building rapport quickly and maintaining a professional, friendly tone on every call
Logging call outcomes and data into the client’s CRM/systems in real time
Escalating any complex enquiries or issues to the appropriate team member
Maintaining confidentiality and handling client data in line with privacy requirements
Preparation of key findings and data into monthly reports
About You
Previous experience in telemarketing, outbound calling, customer service, or a call centre environment (preferred but not essential)
Excellent phone manner with clear, confident communication skills
Comfortable working to targets and following a structured call process
Strong attention to detail and accurate data entry skills
Resilient and positive attitude - comfortable handling knock-backs professionally
Reliable and punctual, with the ability to commit to the required hours
Computer literacy (CRM systems, Microsoft Office, or similar)
The Details
Hours: Part-time, 15 or 30 hours per week.
Location: 2 days in Campbelltown, 2 days in Lane Cove
*Whether applying for the 15-hour or 30-hour role, Mondays and Wednesdays will be in the Lane Cove office.