The Community Services Worker provides frontline support to visitors by creating a safe, welcoming and inclusive environment. The role involves engaging with individuals experiencing vulnerability, assessing immediate needs, delivering practical assistance, and providing crisis support and referrals.

Working within a trauma-informed and harm minimisation framework, the position promotes dignity, independence and wellbeing while managing visitor flow and maintaining safety across shared spaces.

You would be required to work a mixture of shifts across 9AM - 9PM. This role full-time - 7.6 hours per day, 38 hours per week.

ABOUT THE ROLE

- Greet visitors, build rapport, conduct basic assessment of need and direct visitor flow through the service
- Provide crisis support and respond to immediate visitor issues such as lack of housing, mental health crises and other health emergencies
- Manage the provision of practical assistance including allocation of showers, toiletries, emergency clothes and emergency meals
- Promote independence, self-determination and self-worth in visitors through one-to-one and community engagement
- Utilise a trauma informed care approach to all interactions with visitors
- Operate within a harm minimisation framework when working with visitors engaged in high- risk behaviours
- Maintain a secure environment through monitoring visitor behaviour and managing incidents as they arise, including dealing with aggression, challenging behavioural issues, substance use, overdose, suicidal ideation, complex and co-occurring mental health presentations
- Collaborate and work effectively with volunteers and with other programs within Wayside for the advancement of visitor care objectives

ABOUT YOU

- TAFE level qualifications in Community Services Work, Mental Health, Alcohol and OtherDrugs or other relevant area, and/or extensive experience in the areas of addressing the needs of disadvantaged populations




- Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, Aboriginal and Torres Strait Islander peoples, CALD, trauma, homelessness, mental health, alcohol and other drugs)
- Knowledge of and ability to operate with regard to trauma informed principles
- Initiative, flexibility and the ability to work as part of a team in a demanding environment

ABOUT WAYSIDE

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them', and address underlying issues of inequality, wellbeing and loneliness.

From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect and low at the heart of what we do.

Every day, we walk alongside people facing homelessness, addiction, mental health challenges and isolation. We provide care that is trauma informed, respectful and human.

WHAT’S IN IT FOR YOU?

- Five weeks’ annual leave
- Flexible/hybrid working options
- 3 days flex leave
- $15,900 of your annual salary tax-fee through generous NFP salary packaging
- Paid cultural and ceremonial leave for First Nations employees
- Cultural loading allowance
- Employee Assistance Program – free, confidential counselling service
- Access to monthly External Clinical Supervision
- Wayside is a registered portable long service leave employer

Wayside is an Equal Opportunity Employer that provides an inclusive workenvironment and embraces the diverse talent of its people. We value people ofall cultures, languages, capacities, sexual orientations, gender identitiesand/or expressions. We are committed to achieving a diverse workforce andstrongly encourage applications from Aboriginal and Torres Strait Islanderpeople.Before an offer of employment, candidates will be required to complete thepre-employment checks, including reference checks and a background check.

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📌 Community Services Worker (Bullatale)
🏢 Wayside Chapel
📍 Bullatale