10d ago , from Illawarra Mercury Job Board

NetStrategy works exclusively in K–12 education. We have supported over 400 schools across Australia for more than 40 years. ICT is not a sideline for us — it is the business. The people we hire are responsible for the technology that keeps schools running.

This role is built for someone who wants more than a standard helpdesk position — and is ready to prove it.

This is a hybrid role in the truest sense. Day to day, you will be delivering ICT support across a portfolio of school clients — troubleshooting, supporting infrastructure, and working within a structured service delivery team. At the same time, you will be applying and developing real DevOps capability: automation, pipelines, and cloud infrastructure work that sits alongside the support function rather than replacing it.

The balance will shift over time. The role starts support-heavy and grows toward DevOps as your confidence and capability build. What you bring on day one is a solid technical foundation and the curiosity to go further. What you build from there is up to you

What you'll be doing

The role has two connected parts:

ICT support and infrastructure

Providing day-to-day ICT support across end-user computing, connectivity, and core infrastructure for school clients

Troubleshooting hardware, software, and network issues — working through problems methodically and escalating when needed

Supporting server environments, identity management, and cloud-based infrastructure

Contributing to infrastructure projects alongside senior engineers

Maintaining clear, timely communication with clients and internal stakeholders when issues arise

Keeping technical documentation accurate and up to date

DevOps and automation

Building and maintaining CI/CD pipelines using Azure DevOps and GitHub Actions

Provisioning and configuring cloud infrastructure across Azure environments using Infrastructure as Code

Applying configuration management practices to keep environments consistent and reduce drift

Contributing to monitoring, alerting, and observability solutions for client infrastructure

Writing scripts to automate routine provisioning,



system updates, and repetitive operational tasks

Using workflow automation tools such as Microsoft Power Automate, Rewst, n8n, and Node-RED to turn manual processes into automated ones

Using AI coding tools such as Claude Code and ChatGPT Codex to build rapid proof-of-concepts and prototypes that can be matured into production-grade internal and client-facing tools

Working with container technologies such as Docker, building, modifying, and troubleshooting containerised workloads

Supporting security best practices across pipeline and infrastructure design

Producing clear technical documentation and runbooks for handover and ongoing support

Who we’re looking for

You are likely finishing or have recently completed a degree or certification in IT, computer science, or software engineering — or you have built equivalent practical experience through hands-on work and self-directed learning. You do not need commercial experience in both disciplines on day one. What matters is that you have a genuine technical foundation, an interest in automation and infrastructure, and the discipline to learn in a structured, client-facing environment.

What we’re looking for:

You work through problems logically and know when to ask for help

You communicate clearly with people who are not technical — and you do not make them feel like they should be

You follow through. If you say you will do something, you do it

You are curious about automation and infrastructure and take it on yourself to stay current

You have some exposure to DevOps tooling — whether through coursework, labs, or personal projects — and you want to develop it in a commercial environment

You take the work seriously but do not need to be chased to do it well

Skills and Experience





Relevant tertiary qualification in computer science, information technology, or software engineering — or equivalent practical experience

Foundational knowledge of networking, server environments, and end-user computing

Familiarity with Microsoft 365 and cloud-based infrastructure, particularly Azure

Exposure to CI/CD tooling or Infrastructure as Code — through study, labs, or personal projects

Scripting ability in at least one language (PowerShell, Python, Bash, or similar)

Ability to troubleshoot and resolve technical issues methodically

Clear written and verbal communication

Full Australian work rights

Advantageous:

Microsoft Azure Fundamentals (AZ-900) or equivalent cloud certification

Exposure to GitHub or similar version control tools

Experience with VMware, Hyper‑V, or Azure virtualisation environments

Familiarity with ITSM tools or ticketing systems (ConnectWise is a plus)

SNMP configuration and network monitoring platforms such as Zabbix

Working with APIs, and an awareness of emerging tooling such as Model Context Protocol (MCP)

Experience in a managed services or multi-client environment (including internships or placements)

ITIL Foundation — useful context for how technology services are managed and delivered

Any prior experience in or with a school environment

Why NetStrategy?

We work in one sector. That means the context you build here is deep rather than scattered. You will understand schools — their operations, their rhythms, and their risk profile — in a way that generalist IT providers never do.

Across our school client base you will encounter different infrastructure configurations, different support challenges, and different automation problems — the kind of variety that accelerates a technical career faster than a single-site role ever could.

This role has a explicit path forward for the right person. The support foundation builds the practical instincts. The DevOps layer builds the capability that takes you further.

Our Values

Own It

Go Further

Lift Others

Stay Grounded

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📌 ICT Support - Devops (New South Wales)
🏢 NetStrategy
📍 New South Wales