Specialising in bull bars (front and rear vehicle protection), HAMER 4X4 offers a sleek and stylish range of premium 4x4 accessories. We differentiate ourselves from traditional brands by continually innovating, refining our product range, and staying ahead of market trends. Our company is led by a young and passionate team united by a common goal: inspiring 4x4 enthusiasts through visually striking and highly functional products.

As we continue to grow, we are seeking an organised, compassionate, and customer-focused Customer Service Officer to join our New South Wales team (location: Unit 1/70 Southwell Road, Oran Park, NSW 2570). This role is all about delivering a great customer experience.

About the Role:

As a Customer Service Officer at HAMER 4X4, you will be working as part of a tight-knit team, driving customer satisfaction and ensuring smooth operations across all customer touchpoints. You provide service to variety of customers through multiple platforms in the best efficient and skilled manner.

What you will be doing:

Primary Tasks include:

Customer Service: order processing, handling phone calls (both inbound and outbound), emails, quotes, web, and in-store inquiries

Data input of all inquiries received on daily base across all channels

Coordinate parts and accessories with 3rd party suppliers for major customers vehicle builds

Inventory Management: stock identification, ordering, receipting, and dispatching

Showroom upkeep: product placement, brochures and signage

General administrative tasks and assisting with other business aspects as needed

Experienced in Retail Sales, Claims, Call Centre, and other Customer Service roles





Stellar communication skills (both written and verbal) who is dedicated to delivering an unparalleled customer experience

Efficient in processing both offline and online orders

Address product, service, and order inquiries in a prompt manner

Proactive in informing customers about any order or service changes, providing alternate solutions when needed

Manage and de-escalate potential conflict situations with customers

Administrative Responsibilities:

Oversee multiple social media channels, responding to comments, reviews, and customer inquiries in a professional manner

Handle customer grievances professionally, upholding the reputation of HAMER 4X4

Provide exceptional customer service, managing escalations efficiently

Possess exceptional attention to detail, numerical, and analytical skills

Organised, with a strong emphasis on punctuality and follow-through

Familiar with MS Office software and cloud storage solutions like Google Drive

About You:

At least two (2) years of experience in customer service or sales role

Proficient in using computer systems and software to manage customer interactions and data, as well as MS Office, MYOB, XERO, SAP

Excellent verbal and written communication skills are crucial for effectively interacting with customers and resolving their issues





Ability to identify and resolve customer issues efficiently and effectively

Strong ability to build rapport with customers, empathise with their concerns, and maintain a positive attitude

Ability to remain calm and composed when dealing with difficult or upset customers

Ability to manage multiple tasks and prioritise customer needs effectively

Ability to pay close attention to customer inquiries and ensure accurate and thorough responses.

A thorough understanding of the company’s products or services is essential for providing accurate information and assistance

Ability to adjust to changing situations and customer needs

Ability to de-escalate difficult situations and find solutions that satisfy customers

Able to work both independently, and to collaborate with other team members to provide the best possible customer service

Highly organised, with the ability to manage multiple tasks and meet deadlines

Thrive in a fast-paced environment and adapt to its demands

Motivated, open to learning, and enthusiastic about team collaboration

Remuneration:

This is subject to your skills, qualifications and experience, but it will be within a salary range of between $65,000 - $75,000 per annum + superannuation.

Only shortlisted candidates will be contacted.

Learn more about us:

Website: www.hamer4x4.com.au

Facebook: www.facebook.com/hameroffroad/

Instagram: www.instagram.com/hamer4x4/

TikTok: https://www.tiktok.com/@hamer4x4australia

LinkedIn: https://au.linkedin.com/company/hamer-4x4

YouTube: https://www.youtube.com/@Hamer4x4Australia

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📌 Customer Service Officer (Camden)
🏢 Hamer Offroad
📍 Camden