About the company

At HenCo Group Pty Ltd, we operate the brands Move Yourself Trailer Hire Australia Pty Ltd and U-Haul Australia Pty Ltd. Collectively, we are one of the largest national Trailer Hire companies and are committed to leading the way in innovation, technology and being the leader in our sector of the Hire & Rental industry.

Are you a proactive and results-driven professional with a passion for customer relationships, and business growth? Or are you looking for a career change and believe you have what it takes?

We are looking for aNSW Agent Operations Coordinatorto support and drivethe performance of our Agents, while supporting operationsin Leumeah.

About the Role

This is a hands-on, field-based role focused on keeping our network of agent sites performing, compliant, and operationally strong.

While the role has a commercial lens — using data to identify opportunities and improve site performance — it is not a traditional sales or business development position. There is no cold calling, no hunting for new clients, and no commission-driven pipeline.

Instead, this role is ideal for someone who enjoys being on the ground, solving problems, working across operations, and supporting partner sites to perform at their best.

You’ll work closely with internal teams and external agents, balancing performance insights with practical, operational execution.

Key Responsibilities

Network Performance & Optimisation

- Review site and asset performance data to identify improvement opportunities
- Work with agent sites to lift utilisation, presentation, and overall performance
- Support agents with practical improvements rather than “selling” solutions




- Act as a trusted point of contact across the network

Field Operations & Execution

- Install, maintain, and troubleshoot kiosks and related equipment
- Coordinate and assist with trailer relocations and asset balancing
- Support new site setups and manage site closures when required
- Attend sites to resolve operational issues quickly and effectively

Operational Support & Compliance

- Ensure sites meet operational, safety, and brand standards
- Identify issues early and work with internal teams to resolve them
- Provide feedback from the field to support continuous improvement
- Assist with ad-hoc operational projects as required

What This Role Is

This role is:

- Operationally focused
- Hands-on and field-based
- Data-informed, but practical
- Relationship-driven with existing partners

This role is NOT:

- A cold-calling or hunting sales role
- Commission-based
- CRM or pipeline heavy
- Focused on acquiring current clients

About You

You’re practical, adaptable, and comfortable wearing multiple hats. You enjoy variety, autonomy, and being out in the field rather than behind a desk.

You likely come from a background in:

- Operations, logistics, fleet, or field services
- Network, partner, or site-based environments
- Technical, trade, or operational leadership roles with a commercial lens

Skills & Experience

- Strong problem-solving and organisational skills
- Comfortable analysing basic performance data and turning it into action
- Confident communicating with internal teams and external partners
- Willing and able to travel regularly and work autonomously
- Technically minded or mechanically inclined (highly regarded)

Why This Role?

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📌 Agent Operations Coordinator (Campbelltown)
🏢 HenCo Group
📍 Campbelltown