3d ago , from Illawarra Mercury Job Board

Company Description

Good time clean Pty Ltd is a professional cleaning services company based in Sydney, NSW, focused on delivering reliable and high-quality cleaning solutions to residential and commercial clients. The team is committed to punctual, detail-oriented service and clear communication with customers. As the business grows, Good time clean Pty Ltd is expanding its client base and improving its scheduling and customer support processes. Team members are encouraged to contribute ideas that enhance efficiency, customer satisfaction, and overall service standards.

Role Description

This is a contract Appointment Setter role with a hybrid work arrangement based in Sydney, NSW, allowing some work from home. The Appointment Setter will be responsible for contacting potential and existing customers, introducing or explaining cleaning services, and securing confirmed appointments for quotes and service visits. Day-to-day tasks include making outbound calls, responding to inbound inquiries, managing appointment schedules, updating booking information in company systems, and following up on leads to convert them into appointments.



The role also involves coordinating with the operations team to ensure appointments are accurately scheduled and customers receive reminders or confirmations. The Appointment Setter will maintain skilled communication, provide basic information about services, and support a positive customer experience.

Qualifications

- Candidates should possess strong Setting Appointments and Appointment Scheduling skills for managing and confirming bookings efficiently.
- Candidates should possess effective Lead Generation skills for identifying, qualifying, and nurturing prospective clients.
- Candidates should possess clear Communication and excellent Customer Service skills to engage customers professionally and build trust.
- Reliable time management and organizational skills, with the ability to handle multiple appointments and follow-ups.
- Comfort using phone, email, and basic computer systems or CRM tools for scheduling and documentation.
- Ability to work independently in a hybrid setting and collaborate with the on-site operations team in Sydney, NSW.
- Previous experience in appointment setting, sales support, or customer service is preferred but not mandatory.

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📌 Appointment Setter (New South Wales)
🏢 Good time clean
📍 New South Wales