We are seekingareliable and detail-oriented Casual Guest Services Agent to join our team at Mantraand Peppers Gladstone. This role would be primarily afternoon/evening shifts, requiring the availability to work across 7 days, including weekends and public holidays. The ideal person for this role will be friendly with a can-do attitude, with a strong focus on teamwork.

About Us

The hotels are franchised properties and attached to Yaralla Sports Club, a not-for-profit community owned organisation. This means profits go back into the community as well as reinvested into the property.

Upon completion of an induction, you will be provided with a multitude of benefits. This includes discounted hotel accommodation rates within the Accor Hotels group, access to the Employee Assistance Program and the Yaralla Lifestyle package including free gym, movies, golf, pool, tennis & squash.

Tasks & Responsibilities

Provide quality service to the customer by responding to their requests promptly,



efficiently and courteously throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Meet and greet all guests/members coming into the property in a friendly and qualified manner.

Handle incoming reservation inquires via phone, email and online channels..

Previous experience in customer service or hospitality role preferred.

Knowledge and use of Excel, Outlook, OPERA or other Hotel PMS systems.

Current Responsible Service of Alcohol certificate.

Current Open Class (C) Drivers License.

Capable of a completing a job with some physical demands.

Positive attitude and meticulous attention to detail.

A history of being reliable and dedicated.

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📌 Casual Receptionist (Gladstone)
🏢 Mantra Group
📍 Gladstone