Customer Service Consultant – Banking | Great Bonus Structure
At Foundever, we’re a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands.
More importantly — we’re a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
About Us
At Foundever, we’re a global leader in customer experience, with 170,000+ people supporting some of the world’s biggest brands.
More importantly — we’re a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
Why You’ll Love This Role
- No sales – 100% customer service
- Penalty rates for week-end work, public holidays or overnight work
- Paid birthday off (conditions apply)
- Additional annual leave
- Monthly performance bonuses ($300 to $500 per month)
- Career progression opportunities
- Supportive team environment
About the Role
Join our banking customer service team and help customers with everyday enquiries.
You’ll be supported every step of the way with structured training and coaching.
What You’ll Be Doing
- Answer inbound customer calls (no sales)
- Help with customer's banking related queries including fraud, dispute, credit card and business banking
- Use multiple systems to find solutions
- Provide accurate and skilled support
What We’re Looking For
- Customer service or banking experience desirable (retail, hospitality, call centre – all welcome!)