Implementation Scientist - Neighbourhood Health Hubs

Primary & Community Care Services - Ryde NSW

Implementation Scientist - Neighbourhood Health Hubs

PCCS is leading innovative, community-driven approaches to integrated care across health and social systems. We are seeking an experienced Implementation Scientist - Neighbourhood Health Hubs to support the development, implementation and ongoing adaptation of Neighbourhood Health Hubs.

This role is ideal for someone who brings a strong implementation science lens, understands complex systems, and can work alongside communities, providers and local institutions to create sustainable change.

About the Role

Neighbourhood Health Hubs are designed to help communities realise their own health by strengthening the relationships, local assets, shared practices and practical pathways that enable people to connect, contribute, seek support, access care and build healthier, safer and more meaningful lives. This is not a conventional service implementation role. The goal is not simply to roll out a model, create referral pathways or coordinate providers. The goal is to understand what enables change in real neighbourhoods, identify what helps or hinders adoption, and support local people, community groups, health services, social services, councils, communities, businesses and informal leaders to work together as one system for the community.

As the Implementation Scientist, you will apply implementation science, community activation and systems-thinking approaches to help local teams design, test, adapt and sustain Neighbourhood Health Hubs in ways that reflect local context and community need.

You will work across formal and informal systems, including general practice, hospitals, NGOs, peer-led services, local councils, Aboriginal and Torres Strait Islander community leadership, multicultural communities, lived experience leaders, neighbourhood centres, libraries, clubs, schools, churches, mosques, temples, community groups, volunteers, businesses and residents. You will help PCCS and local partners understand what works, for whom, in what circumstances and why. You will support practical measurement, shared learning and continuous improvement so that Neighbourhood Health Hubs are not only established, but embedded, sustained and improved by the communities and systems around them.

Why This Role Matters

People do not live their lives inside service systems. They live in families, streets, clubs, workplaces, schools, faith communities, cultural groups, online spaces and neighbourhoods.

Health is shaped by whether people are connected, safe, valued, active, supported, able to contribute, able to access care, and able to find meaning and belonging in daily life.

Neighbourhood Health Hubs bring together clinical care, social care, community life and lived experience so people are not left to navigate fragmented services alone.

This role matters because communities already hold many of the assets that generate health. The task is to help those assets become more visible, connected, inclusive and useful, while ensuring people can still access formal care when they need it.

Using an implementation science approach,



this role will help identify barriers and enablers, support adoption of new ways of working, test and adapt approaches in real time, and generate learning that can inform future neighbourhood-based models of care.

The purpose is not to build another standalone service. The purpose is to help the neighbourhood work as one system for health.

Key Responsibilities

- Lead the implementation of Neighbourhood Health Hubs using implementation science, systems-thinking and community-led approaches.
- Identify local barriers, enablers and readiness factors that influence the adoption and sustainability of Neighbourhood Health Hubs.
- Bring together residents, community members, GPs, service providers, peer workers, councils, volunteers and local leaders around practical shared action.
- Support small local teams to understand community needs, activate local strengths, solve access barriers and test practical solutions.
- Work across formal and informal systems to strengthen connections between clinical care, social care, community assets and lived experience-led supports.
- Translate the Neighbourhood Health Hub vision into practical implementation approaches that can be tested, adapted and embedded in diverse local contexts.
- Use data, stories, community feedback and simple measures to understand what is working, what is not working and what needs to change.
- Support local partners to move from discussion to action while maintaining shared purpose and momentum.
- Build capability in local teams so communities and providers can continue improving the system themselves.
- Capture implementation learning, including what works, for whom, under what conditions and why.
- Contribute to the sustainability, adaptation and potential spread of Neighbourhood Health Hubs across other communities.

About You

You are a systems-minded implementation scientist who can work comfortably across research, practice and community settings.

You understand that successful implementation is not simply about delivering a model. It is about understanding context, building trust, identifying barriers, enabling adoption, supporting local ownership and learning continuously.

You may have experience in implementation science, population health, integrated care, community development, public health, service redesign, quality improvement, social innovation or evaluation.

You are as comfortable facilitating a conversation with residents and community leaders as you are working with clinicians, executives, councils, researchers and service providers.

You bring curiosity, humility and discipline to complex change. You can help people make sense of what is happening, identify what matters, test practical solutions and learn from what emerges.

Most importantly,



you believe that communities are not passive recipients of care. They are active partners in creating health, connection and wellbeing.

Key Attributes and Experience

- Experience applying implementation science, quality improvement, evaluation, systems change or research translation approaches in health, community or social care settings.
- Ability to identify barriers and enablers to change, support adoption of recent ways of working, and help initiatives become embedded in real-world practice.
- Demonstrated experience bringing people together across organisations, sectors or community groups to create practical change.
- Ability to support local teams to move from conversation to action while maintaining shared purpose and momentum.
- Ability to work across health, social care, local government, community organisations, faith communities, informal leaders and residents.
- Comfort working in complex environments where authority, knowledge and action are distributed across many individuals and organisations.
- Demonstrated ability to work with communities as partners and decision-makers, not only as consumers or consultees.
- Ability to value local knowledge, lived experience, culture and informal leadership alongside professional and clinical expertise.
- Ability to see how local systems work, where people fall through gaps, and what small changes could help the system work better.
- Capacity to understand relationships, incentives, behaviours, workflows, access points and informal networks that shape people’s experience of care and support.
- Ability to identify who is missing, who is excluded, and what needs to change so the model works for people facing the greatest barriers.
- Commitment to culturally safe, inclusive and equity-focused implementation.
- Ability to build trust, hold tension, facilitate groups and keep people moving together.
- Skilled at working with ambiguity, difference and competing priorities while maintaining focus on shared outcomes.
- Ability to use feedback, data, stories and reflection to adapt the work over time.
- Experience developing simple, meaningful measures that help local teams understand implementation progress, community reach, participation, access, equity and sustainability.
- Comfort with testing, learning and refining approaches rather than assuming one model will work the same way everywhere.

What You Will Help Create

Through this role, you will help build Neighbourhood Health Hubs that are locally owned, evidence-informed and capable of evolving over time.

You will help create neighbourhoods where people, communities, providers and institutions are better connected, better informed and better able to work together for health and wellbeing.

You will not simply implement a service.

You will help implement a new way of working.

What we offer

- Attractive remuneration inclusive of superannuation
- Tax-Free Salary Packaging available up to $15,900
- Meal & entertainment allowance of up to $2,500
- Generous leave provisions including 17.5% annual leave loading
- Strong team support
- Access to Employee Assistance Program
- Opportunities for growth and development.

Term

Full time

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📌 Implementation Scientist - Neighbourhood Health Hubs (Ryde)
🏢 Primarymmunity Care Services
📍 Ryde