▪ Responding to service requests with professionalism and efficiency
▪ Supporting users with software installations, account access, password resets, and connectivity issues
▪ Assisting with software deployment, updates, and configuration across supported platforms
▪ Providing basic support for network connectivity, Wi-Fi access, and user account management
▪ Troubleshooting and resolving issues across technologies such as desktops, laptops, mobile devices, servers, printers, routers, modems and business applications
▪ Monitoring devices, servers and networks to ensure proper operation and detect issues before they affect business operations
▪ Repairing, replacing or arranging replacement of faulty ICT hardware, cabling and peripheral devices
▪ Documenting service requests, troubleshooting steps, test results and resolutions
▪ Delivering exceptional customer service and communicate technical information clearly
📌 ICT Customer Support Officer (Adelaide)
🏢 Australian Virtus Institute
📍 Adelaide
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