Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
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Join a team that puts people first!
Our Rockhampton Service Centre is growing, and we’re looking for a confident, customer‑focused professional who thrives in a hands‑on, fast‑paced environment. If you’re passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.
Why You’ll Love Working With Us
Every day, you’ll make a real impact. You’ll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You’ll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.
What You’ll Be Doing
- Deliver warm, professional face‑to‑face customer service
- Welcome customers and visitors with a positive, can‑do attitude
- Respond to enquiries via phone, email, and in person
- Support the Branch Manager with daily operations and admin tasks
- Keep customers updated on delivery lead times
- Conduct vehicle repair inspections
- Understand customer needs and educate them on our full range of services
- Raise job authorities and issue invoices
- Schedule repair bookings and manage workflow
- Resolve customer concerns and follow up on queries
What You Bring
- Skilled presentation and communication skills
- Clear, confident verbal and written communication
- A current driver’s licence (essential)
- Strong problem‑solving skills and a customer‑first mindset
- Ability to support the Service Centre Manager with admin and coordination
- Excellent time management and the ability to prioritise
- Comfort working in a fast‑paced environment
- Intermediate to advanced Microsoft Office skills
- Full Australian work rights
Full‑time | Rockhampton QLD | $34.28ph + Super
Work Requirements
- Weekday hours vary depending on Service Centre needs
- Full‑time hours: Monday–Friday
- Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
- Ability to work Saturdays when required (overtime paid)
- Full Australian work rights required
Full Australian work rights
What’s In It For You
- A supportive, team‑oriented workplace
- Opportunities for growth and development
- Competitive hourly rate
- Reward and recognition programs
- A role where no two days are the same
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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.