PAX Global Technology Limited – Macquarie Park NSW

PAX Technology Australia (PTA) is the local arm of PAX Global, one of the world's leading providers of electronic payment terminals and solutions. We deliver the hardware, software, and services that power secure payments for our customers and partners across the Australian & New Zealand markets. Our Technical Department sits at the heart of that promise — keeping terminals, systems, and services running reliably for the businesses that depend on them. We pride ourselves on a collaborative, solutions-focused culture where technically minded individuals can grow their careers while contributing to products that make a real difference in how businesses accept payments every day.

About the role

We are seeking a skilled and motivated Hardware Engineer to join our Technical team in Sydney, NSW. This is a full-time position offering an exciting opportunity to provide hands-on hardware support and technical services to PTA customers and partners. Working closely with our Sales, Pre-Sales, and Accounts teams, you will play a key role in delivering our products, solutions, and services — from terminal repairs and key injection through to managing the infrastructure behind our Remote Key Injection (RKI) and MAXSTORE services. It is a role that blends technical depth, customer engagement, and ownership of critical systems.

What you'll be doing

- Check and confirm warranty status on returned hardware by working closely with the Accounts and Sales departments
- Perform hardware assessments and publish detailed reports
- Review and provide quotations for out-of-warranty hardware repairs




- Perform hardware exterior, mechanical, and electrical repairs, firmware loading, and key injection on devices
- Provide technical support to PTA customers, resolving issues efficiently and professionally
- Visit customer sites to deliver support and assist in resolving technical issues
- Organise and attend online meetings with customers and internal teams related to technical initiatives and issues
- Organise demo terminals and perform customer demos during meetings and company events
- Manage PTA services including Remote Key Injection (RKI) hardware infrastructure support, weekly health checks, and system monitoring
- Act as RKI System Admin Backup and Custodian
- Support customers through the onboarding process and respond to enquiries
- Prepare technical documentation including fault reports, test procedures, hardware assessment reports, and performance analyses
- Stay current with developments in electrical technology, PCB design practices, components, and manufacturing methods
- Undertake ad hoc tasks as required to support business objectives

What we're looking for

- Minimum 2 years' experience as a Hardware and Software Engineer or in a similar technical role




- Experience repairing EFTPOS terminals or similar electronic payment devices
- Excellent knowledge of electronic and computer systems
- Strong customer service skills, with the ability to build rapport and manage high-profile accounts in a fast-paced setting
- Demonstrated problem-solving ability and a talent for finding alternative solutions to technical issues
- A track record of delivering process improvement and change
- Exceptional planning and organisational skills, with the ability to prioritise and execute tasks under pressure
- Excellent written and oral communication skills
- Highly self-motivated and directed, with the ability to work independently
- Tertiary qualifications in Electrical Engineering, Electronics Engineering, Computer Engineering, or a related field

What we offer

- We offer a comprehensive package that reflects our appreciation for your contributions, including a competitive salary and superannuation arrangements.
- We provide professional development opportunities to help you advance your career, and access to training programmes that keep your skills current with industry trends.
- Our team operates in a supportive, inclusive environment where collaboration is encouraged and your technical expertise is genuinely valued.
- We also offer flexible working arrangements that promote work-life balance, and a culture where your ideas and contributions make a direct impact on the quality of service we deliver to our customers.
- If you require any adjustments or support during the recruitment process, we encourage you to let us know.

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📌 Hardware Engineer (Ryde)
🏢 PAX Global Technology
📍 Ryde