Role Overview

The ITSM Support Specialist will play a key role in supporting service management, reporting, configuration management, and service transition activities across a complex technology environment. The role is based in either Melbourne or Perth and offers the opportunity to partner with Digital & Technology teams across both project and operational environments.

What You Will Do

Develop and deliver ITSM reporting, SLA/KPI monitoring, and data-driven insights to support service performance, compliance, and continuous improvement. Build, maintain, and optimize the Service Catalogue and CMDB, ensuring configuration data accuracy, governance, and effective release management.

Why It Might Be a Fit

The ideal candidate will bring proven experience in IT Service Management or Service Delivery within a large and complex environment, with strong knowledge of ServiceNow ITSM modules, Microsoft technologies, and IT service management best practices.

Requirements





- Proven experience in IT Service Management or Service Delivery within a large and complex environment
- Strong knowledge of ServiceNow ITSM modules, Microsoft technologies, and IT service management best practices
- Demonstrated ability to analyse issues, solve problems, manage competing priorities, and deliver high-quality outcomes
- Excellent communication and stakeholder engagement skills
- Proactive and customer-focused mindset

Advantages

- Salary packaging up to $18,550
- Flexible work options
- Additional purchased leave
- Well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Employee support through our dedicated free Employee Assistance Program (EAP)
- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
- Novated leasing
- Work-related expenses
- Self-education
- Additional superannuation
- Paid holidays

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📌 ITSM Support Specialist (Melbourne)
🏢 St John's Community Services
📍 Melbourne