Job Type: Permanent position | Full time position

Job Description

OIKOS FOODS PTY LTD OIKOS FOODS MAYFIELD PTY LTD T/AS FLAPPY'S CASTLE Hill The Retail Manager at Flappy’s (Castle Hill) is responsible for overseeing the day‑to‑day operations of the branch, ensuring exceptional customer service, maximising profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding Flappy’s operational and customer service standards.

Benefits Salary: $80,000 to $85,000 plus Super depending on experience Task & responsibilities

- Operational Management
- Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards.
- Ensure compliance with Flappy’s operational policies, health and safety regulations, and local council requirements.
- Conduct regular audits to maintain high standards of food safety and workplace hygiene.
- Team Leadership
- Recruit, train, and develop a team of crew members, shift supervisors, and department managers.
- Set clear goals for team members and monitor their performance through regular evaluations and coaching.
- Foster a culture of collaboration, respect, and excellence within the team
- Customer Experience
- Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.
- Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience.




- Engage with the local community to build strong relationships and increase customer loyalty
- Financial and Resource Management
- Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies.
- Analyse sales reports, labour costs, and inventory to optimise profitability.
- Implement strategies to meet and exceed financial targets, including local marketing campaigns.
- Marketing and Community Engagement
- Develop and execute local marketing plans to attract and retain customers.
- Participate in community events and initiatives to promote Flappy’s as a valued regional partner.
- Support company-wide promotions, loyalty programs, and seasonal campaigns.

Qualification & experience Qualifications Required: Relevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar role

- Proven experience in leading and managing teams in a fast-paced environment
- Solid understanding of food safety, health and safety regulations
- Willingness to relocate and travel occasionally for trainings and meetings

Work Experience Required: At least 12 months relevant work experience in a fast-food environment Proven experience in leading and managing teams in a fast-paced environment Strong understanding of food safety, health and safety regulations Willingness to relocate and travel occasionally for trainings and meetings Work Type: Full time Salary: $80000-85000 Job Publish: 21-07-2026 Job Expire: 20-08-2026

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📌 Retail Manager (The Hills Shire)
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