At Cymra Life Sciences, we’re leading the way in organic and sustainable medicinal cannabis solutions — and we’re doing it with heart, innovation, and integrity.

Our team is passionate about improving lives through patient-first, science-led care. Working at Cymra means joining a values-driven company in one of Australia’s fastest-growing and most regulated industries. We foster a positive, supportive work culture where every team member is empowered to grow, learn, and make an impact.

Work with Purpose. Grow with Cymra.

At Cymra Life Sciences, we’re leading the way in organic and sustainable medicinal cannabis solutions — and we’re doing it with heart, innovation, and integrity.

Our team is passionate about improving lives through patient-first, science-led care. Working at Cymra means joining a values-driven company in one of Australia’s fastest-growing and most regulated industries. We foster a positive, supportive work culture where every team member is empowered to grow, learn, and make an impact.

About the Role

We’re on the lookout for a dedicated Sales Support Coordinator to join our operations and customer service team. This unique role blends warehouse duties with front-line customer and sales support — ideal for someone who is organised, reliable, and enjoys variety in their day.

You’ll be responsible for ensuring smooth day-to-day operations in our warehouse, while also playing a key role in assisting patients, clinics, and pharmacy partners with product queries, order processing, and delivery coordination — all within a regulated, patient-focused environment.





Key Responsibilities

Warehouse Support

- Execute warehouse operations, including picking, packing, receiving, and dispatching products, while ensuring accuracy, efficiency, and timely delivery
- Monitor Stocktakes and maintain inventory levels
- Manage deliveries to/from Post Office and logistics partners
- Complete and manage essential documentation and compliance records
- Manipulating and updating data to assist the organisation to make positive and informed decisions
- Monitor inventory expiry dates

- Maintain strict chain of custody controls
- Ensure compliant vault movements and audit-ready documentation at all times
- Support regulatory reporting accuracy

Sales & Customer Support

- Communicate professionally with patients, clinics, pharmacies, and vendors
- Process online orders and assist with invoicing and documentation
- Monitor and track deliveries, ensuring customer expectations are met
- Support the team with admin and sales-related tasks
- Provide a warm, informed, and compliant customer service experience
- Help with invoice collection and Xero reconciliation

What You’ll Bring

- A positive, can-do attitude with strong attention to detail
- Ability to follow procedures, particularly in a regulated setting
- High level of initiative, reliability, and problem-solving
- Experience in a warehouse, logistics, or admin role (preferred)
- Strong communication and organisational skills
- Comfortable learning/using new software (google suite, Xero, Cin7)

Requirements

- Legal working rights in Australia
- Current National Police Check

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📌 Sales Support Coordinator (Rous Mill)
🏢 Cymra Life Sciences
📍 Rous Mill