- Own and optimise digital and manual card application journeys across Australia and New Zealand
- Partner with Product, Risk, New Accounts, Marketing and Technology teams to deliver application enhancements and new capabilities to support acquisition growth and customer outcomes.
- Lead requirements gathering, testing coordination, launch readiness activities and post-implementation monitoring of application-related projects.
- Manage relationships with third-party application platform providers and ensure delivery aligns to business requirements, timelines and customer experience objectives.
- Identify and prioritise opportunities to improve acquisition conversion, customer experience, operational efficiency and application completion rates.
- Monitor application performance and customer experience metrics to proactively identify defects and optimisation opportunities.
- Maintain comprehensive documentation of application processes, requirements, testing outcomes and operational controls to support long-term sustainability and team enablement.
- Contribute to a team culture of continuous improvement, collaboration and knowledge sharing.

RESPONSIBILITIES

- Own and optimise digital and manual card application journeys across Australia and New Zealand
- Partner with Product, Risk, New Accounts, Marketing and Technology teams to deliver application enhancements and new capabilities to support acquisition growth and customer outcomes.
- Lead requirements gathering, testing coordination, launch readiness activities and post-implementation monitoring of application-related projects.




- Manage relationships with third-party application platform providers and ensure delivery aligns to business requirements, timelines and customer experience objectives.
- Identify and prioritise opportunities to improve acquisition conversion, customer experience, operational efficiency and application completion rates.
- Monitor application performance and customer experience metrics to proactively identify defects and optimisation opportunities.
- Maintain comprehensive documentation of application processes, requirements, testing outcomes and operational controls to support long-term sustainability and team enablement.
- Contribute to a team culture of continuous improvement, collaboration and knowledge sharing.

QUALIFICATIONS

- Strong project management and delivery experience, ideally within digital, operations, acquisition, customer onboarding or financial services environments.
- Strong analytical and problem-solving skills with the ability to translate business requirements into practical solutions.
- Ability to manage multiple priorities and deliver results in a quick-paced environment.
- Excellent written and verbal communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
- Strong attention to detail with a focus on quality, governance and risk management.
- Proven ability to work collaboratively across functions, including international teams, and build strong relationships with internal and external partners.
- Experience managing third-party technology platform providers is advantageous.

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📌 Assistant Manager, Application Optimisation (City of Sydney)
🏢 American Express
📍 City of Sydney