We are seeking a full time Dispatch Officer to join the Courier operations team based in Woodville, SA. This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus. You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area. Working hours will be 9:00am–5:00pm however some flexibility will be required to provide coverage for leave and support the AM shift from time to time.

Key Responsibilities

- Allocate permanent and ad hoc runs using a computerised dispatch system
- Ensure vehicles and driver capacity are aligned to daily operational needs
- Route deliveries and communicate run orders for key customers
- Accept, book, and allocate jobs with accurate and complete information
- Monitor and communicate delays, issues, and service impacts promptly
- Record and update driver hours, waiting times, and job adjustments daily
- Support invoicing accuracy based on operational data
- Ensure compliance with company and legislative requirements
- Support driver onboarding,



including TED unit training and usage compliance
- Contribute to safety and HSE requirements, including reporting and incident management

About You

You are organised, reliable, and comfortable working in a fast-paced transport workplace. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams. You will bring:

- Experience in dispatch, transport coordination, or logistics operations
- Strong understanding of fleet allocation and route planning
- Strong administrative and data accuracy skills
- Ability to manage time-critical tasks under pressure
- Customer-focused mindset with strong communication skills
- Familiarity with transport compliance and CoR principles (desirable)

What We Offer

- Permanent full-time role in a key operational function
- Opportunity to work in a fast-paced, essential transport environment
- Strong team culture with supportive leadership
- Exposure to end-to-end courier operations and fleet management
- Opportunity to build experience in a large national logistics organisation.

#J-18808-Ljbffr

📌 Dispatch Operations Officer (Port Stephens Council)
🏢 Team Global Express
📍 Port Stephens Council