Vulcan Hotel is a 46-room heritage-listed boutique hotel in Ultimo, and we're looking for a friendly, guest-focused Guest Service Agent to join our team, available to start straight away.

In this role, you'll gain hands-on experience across both reception and our café, giving you well-rounded exposure to hotel operations. This is a outstanding opportunity for someone who enjoys guest interaction and wants to build a broad skill set in hospitality.

This is a casual position paid at hospitality award rates, with 4-5 days a week on a rotating roster (weekends included), and potential for additional hours as we move into a busier period.

What you'll bring
Experience in a hotel or guest-facing role, along with comfort using cloud-based systems (we use MEWS),



Eftpos, and basic cashiering. You're detail-oriented, well-presented, and have strong communication skills with a genuine focus on customer service. Good English and a current RSA are essential; barista or coffee skills are an advantage but not required.

What you'll be doing

Checking guests in and out, and maintaining guest accounts

Answering phone and email enquiries

Taking and entering reservations

Assisting with café and general guest service, including breakfast service

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📌 Guest Service Agent (New South Wales)
🏢 Vulcan Hotel
📍 New South Wales