The Mindsight Clinic is a vibrant, growing, private multidisciplinary mental health clinic in Gordon, Sydney. We have a mix of psychiatrists, psychologists, mental health focussed GP's, ADHD coach and nurse practitioner services. Our mission is to provide the highest quality mental health care to our patients and clients, and to improve mental health access and literacy to the broader community

Senior Medical Receptionist / 2IC

We are not looking for someone to simply answer the phones-we're looking for the organised powerhouse who keeps a busy specialist practice running seamlessly with outstanding customer services skills.

We are seeking a highly motivated and adaptable Senior Medical Receptionist 2IC to join our busy specialist practice. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing exceptional support to both clinicians and patients.

Work days

Permanent part time- 3-4 days per week

Key Responsibilities

- Deliver professional and compassionate front-line customer service to patients, clinicians, and external stakeholders.
- Manage appointments, patient enquiries, correspondence, and administrative tasks efficiently and accurately.
- Provide flexible administrative support to clinicians, responding promptly to changing priorities and requests.
- Assist with practice operations and contribute positively to the smooth running of the clinic.
- Maintain accurate records while adhering to privacy, confidentiality, and professional standards.
- Proactively identify issues and implement practical solutions to support the team and patient experience.

About You





- Able to think outside the box and approach challenges with initiative and sound judgement.
- Comfortable working in a busy, high-volume environment while maintaining attention to detail.
- Flexible, adaptable, and willing to assist wherever needed—no task is considered too big or too small.
- Solid problem-solving skills with the ability to remain calm and professional under pressure.
- Excellent organisational and time management skills, with the ability to meet deadlines and manage competing priorities.
- Takes ownership of responsibilities and demonstrates accountability in their work.
- Open to feedback and committed to learning from mistakes and continuously improving.
- Possesses a strong work ethic and a positive, team-focused attitude.
- Demonstrates a thorough understanding of patient privacy, confidentiality, and professional boundaries.
- Excellent written and verbal communication skills.

Essential Requirements

- Minimum of 2 years' experience working in specialist medical rooms or a specialist healthcare practice.
- Proficiency in medical administration and reception duties.
- Strong computer literacy and experience using practice management software.

Desirable

- Previous experience working in mental health, psychiatry, psychology, or allied health specialist settings.
- Experience managing Medicare, workers insurance and specialist billing processes.

We are looking for someone who is reliable, resilient, solutions-focused, and genuinely enjoys being part of a collaborative team dedicated to providing outstanding patient care.

Enquiries regarding the role can be directed to our practice manager on 9157 9022

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📌 Senior Medical Receptionist/ 2IC (New South Wales)
🏢 The Mindsight Clinic
📍 New South Wales