We promote positive ageing for Australia’s older people and possibility for people living with a disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing® philosophy.

As a Nurse Next Door Care Designer, you are passionate about Making Lives Better and

Are warm and caring

Think of creative solutions and always find a better way

Take ownership and follow through with commitments and build great relationships

Go above and beyond (even when no one is looking!)

Detail oriented

Job Summary

As a Care Designer you hold a key role at Nurse Next Door, a role that is centred around:

- Leadership
- Business Development
- Client Experience
- Clinical client and team oversight

You are responsible for the day to day operations related to driving business results through client experience and caregiver management through the following main duties and responsibilities

Consults

- Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%




- Drives business interest by engaging in relationships with community leaders and professional organisations to establish long term relationships that will translate into word of mouth and professional referrals
- Develops, promotes and ensures high quality, innovative customer service
- Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required

Client Care Delivery and Experience

- Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
- Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
- Develops appropriate and individualised care plans and updates as required
- Educates clients on self-care and evaluates client response to care provided
- Monitors risk issues and analyzes trends, adapts care as needed
- Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
- Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
- Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
- Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
- Manages the education function to support a continuous learning environment and staff utilisation of learning opportunities. This includes Discovery Day and quarterly in-service programs.
- Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher

Team training and coaching





Administration

- Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
- Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
- Directs the maintenance of client & personnel records to meet employee, organisation and statutory requirements and entitlements
- Conducts record audits on a monthly basis to ensure accuracy and up to date information
- Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
- Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
- Daily progress note reviews
- Following comprehensive processes and procedures

Scheduling

Availability

Flexibility is required

Full time management role

On-call 2-3 evenings and rotating weekends

Business Relationships

Reports to the Franchise Partner

Leads the Caregiving team

Works closely in partnership with Care Services Centre

Qualifications

Education Requirements

- AHPRA registration
- Nursing background is required
- CPR and First Aid Certification
- National Police Check (Aged care specific)
- Working with Childrens Check
- Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
- Car and valid driver’s license (Company vehicle is part of the package, however at times you may be required to use your own vehicle)

Experience Requirements

- Robust computer skills, proficient in G-Suite (Google Docs, sheet, drives, calendar, Google chat and G-mail)
- Previous experience working in community covering aged care and disability settings
- Significant clinical experience
- Exceptional written and verbal communication skills
- Self motivated and driven
- Intentional organisation, planning, time management and multi-tasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership background

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📌 Registered Nurse -Community Team Leader (Maroochydore)
🏢 Nurse Next Door
📍 Maroochydore