The Mercantile has traded continuously since 1915 on the site at 25 George St. Located adjacent to the iconic Sydney Harbour Bridge in the historic ‘Rocks’ precinct, the pub has welcomed people from all over the world to experience its famous hospitality and good times. For over 100 years The Mercantile has earned a reputation as the home of Irish music in Australia and a place where unforgettable memories are made.

Job Description

- Constant supervision and effective management of all departments of the hotel; Food, Beverage, Accommodation, Gaming, Functions and Events.
- Adhering to all conditions pertaining to the Food Act NSW 2003.
- Adhering to all conditions pertaining to our Liquor Licence and Liquor Act 2007.
- Ensure overall quality is maintained in all areas of the above mentioned departments including staff presentation and service.
- Maintaining high standards of hygiene and sanitation in all areas of the hotel.
- Maintaining a safe work environment for all employees and guests.
- Ensuring each team member is efficiently trained in their role and the guidelines are met at all times.
- Implementation, change and control of strategies for improving staff performance.




- Involvement with training and development of the team.
- Liaising with the Management Team and Department Team to ensure that procedures are being followed accordingly.
- Meeting with Management Team to discuss future planning of the hotel.
- Meeting with Management Team to discuss changes and implementation of changes.
- Weekly and monthly Gaming and TAB monitoring and recording.
- Monitoring performance of all entertainment provided by the hotel.
- Monitoring performance of security team to ensure hotel standards are met as well as adhering to all conditions pertaining to the hotel Liquor Licence and Liquor Act 2007.
- Daily control of labour expenses according to the budgets outlined by the General Manager.
- Daily and weekly cash handling with responsibility of recording till and secure counts.
- Daily reporting with all managers.

Essential Skills Required

- Communication Skills
- Leadership
- Financial Management
- Customer Service
- Problem-Solving
- Teamwork and Interpersonal Skills
- Adaptability

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📌 Hotel Manager (The Rocks)
🏢 The Mercantile Hotel
📍 The Rocks