We have an exciting opportunity for a passionate and dedicated Contact Officer to join our team, supporting a broad range of clients through complex challenges as they undertake their Australian Apprenticeship. This is a full-time opportunity, with the successful candidate splitting their time between our shared working spaces, home office and site visits as required. The successful applicants will be supporting our Australian Apprentices in NSW.

Be part of Mas National's Success

Mas National, part of IntoWork Australia, is a not-for-profit business providing employment and training opportunities for individuals and communities across Australia.

Mas National are an Apprentice Connect Provider and is contracted by the Australian Government Department of Employment and Workplace Relations (DEWR) to deliver Australian Apprenticeship Support Services (AASS) services across QLD, NSW, ACT, SA and TAS. Our knowledgeable and passionate team support employers, stakeholders and individuals from pre-commencement through to completion of an apprenticeship or traineeship.

About the Role

Contact Officer play a very key role in the management of Australian apprenticeships/traineeships by promoting pathways to meet Australian workforce development needs.

Contact Officer also provide a high level of consistent customer service to our Apprentices/Trainees,



employers and key stakeholders through provision of advice, training contract administration and monitoring.

These autonomous positions are exceptionally rewarding and include a company-maintained vehicle, phone and laptop. Mas also provides fantastic work/life balance opportunities.

Key Responsibilities:

- Performing contact visits to apprentices and trainees
- Monitor active Apprentices and Trainees, supporting them through to a successful completion
- Develop and maintain strong industry links and stakeholder engagement

To be successful in this role, you will need:

- An understanding of the Australian Apprenticeship system and VET sector (highly desirable)
- Excellent communication skills and the ability to build and maintain strong relationships
- Proven experience in providing high levels of customer service to clients
- Highly motivated and outcome focused
- Strong time management and organisational skills
- Strong Microsoft office skillset
- Current and valid driver's license

Applicants must be eligible to work in Australia. A current Working with Children and National Police Check is required

Mas National is proud to be a supportive, flexible and inclusive organisation. We are looking forward to our new Contacts Officer joining the team.

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📌 Contact Officer (New South Wales)
🏢 Intowork Australia
📍 New South Wales