Randstad is currently recruiting for multiple AO3 Service Officers for a role with Queensland State Government based in Southport. In this role, you will negotiate appropriate actions to recover outstanding and finalising debts. We're looking for individuals who thrive in quick-paced environments and have a proven ability to deliver exceptional customer service, particularly when managing customer accounts.
This is a time-sensitive role, applications will close by end of the day on 6th August 2026 . We are interviewing for this role ASAP to confirm an August 2026 start date. This is initially a 3 month assignment until November 2026, with the potential to extend. This is a standard full time working week on a rotating roster between the hours of 8am - 5pm,
paying $51.12 per hour plus super.
Key Responsibilities:
- Providing a high-quality customer experience, you’ll approach situations with empathy and resilience.
- Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
- Apply legislative knowledge to make informed decisions.
- Educate customers of policies and repayment procedures.
- Handle questions and complaints, escalating when needed, and keep accurate records.