The Company
Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity

We have an exciting opportunity for a customer-focused and organised Customer Service Representative to join our Veterinary team. This role is responsible for providing exceptional service to customers, processing orders accurately and efficiently, and supporting the day-to-day operations of the branch. Working closely with customers, suppliers, warehouse team members and Territory Managers, you will play a key role in ensuring orders are fulfilled on time, customer enquiries are resolved promptly, and strong relationships are maintained across the business.

What you will do

- Process customer orders received via phone, email, web orders and fax.
- Provide product availability, backorder, ETA and alternative product information.
- Prioritise and assign orders for picking and dispatch.
- Liaise with customers, suppliers, freight providers and internal teams to resolve enquiries.
- Process customer credits, credit card payments and customer quotations.
- Maintain accurate records,



filing and archiving while supporting branch operations.

What we are looking for

- Veterinary industry experience essential.
- Strong communication skills with a professional and customer-focused approach.
- High level of accuracy and attention to detail when entering and managing data.
- Ability to prioritise tasks and manage multiple activities in a fast-paced environment.
- Intermediate computer skills and confidence using business systems and Microsoft Office.
- A collaborative team player who is willing to support warehouse and branch operations as required.

Benefits
This is a unique prospect to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to @ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

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📌 Customer Service - Veterinary (New South Wales)
🏢 Ebos Group
📍 New South Wales