Customer Experience and Settlements Coordinator

Specialist Property Recruitment – Sydney NSW

Customer Experience and Settlements Coordinator

Mount Druitt, Sydney NSW

Administration (Real Estate and Property)

Full time

To 85,000 + Super

Settlements

Relationship Management

Customer Service

To 85K + Super

Work directly for a Developer

Successful, growing, Australian company

Monday - Friday

Western Sydney / Mt Druitt

Walk to Train / Bus and Parking onsite

Our Client

Operating for over 30 years our client came from humble beginnings and is now a thriving multi-divisional business comprising a development, construction and Real Estate arm to their offering.

With over 780 apartments currently available for sale, and an incredibly strong pipeline in final negotiation and DA stage, their growth has created an exciting, long-term chance for someone to join their team.

The Role:

We are seeking an exceptional Customer Experience and Settlements Coordinator to join our client's development team during a pivotal stage of one of their residential projects.

Construction progress has been impacted by unforeseen delays, resulting in an extension to the anticipated completion timeframe. This role is critical to maintaining buyer confidence, supporting purchasers through the process, managing expectations professionally, and ensuring strong customer relationships are preserved through to settlement.

This is not a traditional administration role. We are looking for someone who genuinely enjoys working with people, can navigate difficult conversations with empathy and confidence, and can help turn uncertainty into trust.





Act as the primary point of contact and relationship manager for purchasers

Proactively contact buyers and maintain regular communication

Explain project progress updates and reasons for construction delays

Assist purchasers with Deeds of Extension and associated documentation

Coordinate purchaser meetings and project update sessions

Manage Eventbrite bookings and scheduling for buyer information events and site visits

Welcome purchasers onsite and help provide confidence, transparency and reassurance

Create and manage purchaser communication channels, including WhatsApp groups and community updates

Handle objections, concerns and emotionally charged conversations professionally

Assist with pre-settlement, settlement and post-settlement customer service activities

About You:

You are a natural relationship builder who remains calm under pressure and genuinely enjoys helping people through important life decisions.

Ideally, you will come from a similar role in property development, real estate, customer success or settlements.

You will bring:

Outstanding communication and interpersonal skills

High emotional intelligence and strong listening skills

The ability to build trust quickly and maintain positive relationships

Experience managing difficult conversations and resolving customer concerns

Strong organisational and follow-up skills

Why You Want To Work Here:

Play a genuinely important role during a critical stage of a major development

Work directly alongside an experienced developer and leadership team

Flexible work hours 10am - 6pm, or 11am - 7pm

Join a growing business with future opportunities beyond this project

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📌 Customer Experience and Settlements Coordinator (New South Wales)
🏢 Specialist Property Recruitment
📍 New South Wales