ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and Recent Zealand today.

When you join Custom Fleet, you’re joining a business that isGoing Places. With Us,what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

As a Lending Support Officer, you will play a critical role in supporting Custom Fleet’s lending operations across the full customer lifecycle. You will ensure applications, settlements, portfolio administration activities are processed accurately, efficiently and in line with compliance requirements. This is a 6-month contract based in Sydney.

Working closely with brokers, customers, dealers, and internal stakeholders, you will manage lending applications from submission through to settlement, support ongoing customer servicing activities, and help deliver an exceptional experience across every interaction. This role is ideal for someone with strong asset finance or commercial lending experience who thrives in a fast-paced, customer-focused setting.

Coordinate and manage lending applications, settlements, and servicing activities throughout the customer lifecycle.

Review application and settlement documentation to ensure completeness, accuracy, and compliance with lending requirements.

Perform AML/CTF verification and maintain compliance documentation and records.

Manage operational workflows and monitor application progress to ensure service standards and settlement timeframes are achieved.

Liaise with customers, brokers, dealers, and internal stakeholders to obtain information and resolve processing issues.

Support settlement activities, including satisfying conditions, coordinating funding requirements and maintaining accurate records.

Assist with customer account maintenance, repayment schedule administration and ongoing servicing requirements.

Coordinate loan payouts, amendments, discharges and portfolio servicing activities.

Manage customer and broker enquiries, providing timely and professional support.

Maintain accurate records and ensure all activities meet regulatory, compliance and organisational requirements.

Complete any additional duties as required.

Other Duties





Contribute to process improvement initiatives that enhance operational efficiency, compliance, and customer experience.

Identify opportunities to improve policies, processes, and broker experience as the lending channel evolves.

Support broader operations activities and assist team members as required.

Participate in team meetings, training, and development initiatives.

EDUCATION & EXPERIENCE

Minimum 5 years’ experience in settlements, loan administration, asset finance operations, or a similar lending support role.

Demonstrated experience within commercial lending, asset finance, vehicle finance, or broker‑originated lending environments.

Experience managing settlement and loan administration processes across the customer lifecycle.

Proven ability to manage multiple applications, settlements, or servicing activities simultaneously while meeting service standards.

Other

Degree in Business, Finance, Commerce, or a related discipline is highly regarded. Equivalent experience may be considered in lieu of formal qualifications.

Experience working within a high-volume commercial lending environment is advantageous.

Exposure to vehicle finance, fleet management, or automotive finance sectors is desirable.

ABOUT YOU

Strong understanding of loan documentation, settlement processes, and security requirements.

Sound knowledge of AML/CTF obligations and customer identification requirements.

Excellent attention to detail with the ability to identify documentation discrepancies and resolve issues efficiently.

Strong organisational and time management skills, with the ability to manage multiple settlements and competing priorities.

Exceptional customer service skills and a commitment to delivering positive customer experiences.

Excellent verbal and written communication skills.

Strong relationship-building capability with brokers, customers, dealers, and internal stakeholders.

Proactive problem-solving skills with the ability to work independently and make sound decisions.

Ability to operate effectively in a rapid-paced and evolving environment.

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Other

Knowledge of commercial lending products and asset finance structures.

Experience working with broker networks and third‑party introducers.





Continuous improvement mindset with a focus on enhancing operational efficiency and customer experience.

Familiarity with lending systems and workflow management platforms.

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

Take 5 program - potential to earn an extra week of annual leave

Collaborative Hybrid work environment - 3 days in office

Gender-neutral Parental Leave - 12 weeks paid entitlement

Company funded social events

Dress for your day policy

Intersection - our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform - Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

NEXT STEPS

Should you progress to the following stage, Spark Hire will contact you via email with instructions to complete a one‑way video interview.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailingour recruitment team at*******@customfleet.com.auor call our Customer Service Team on1800 812 ***- they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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📌 Lending Support Officer (New South Wales)
🏢 Custom Fleet
📍 New South Wales