Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

About the opportunity

As the Quality Coordinator, you will be responsible for the operational management and ongoing maintenance of Footprints' Quality Management System (QMS), ensuring organisational quality systems, controlled documentation, quality registers and governance processes are maintained to support safe, high-quality and person-led service delivery.

Reporting to the Quality Improvement Manager, the role provides specialist quality systems expertise across the organisation, coordinating document control, policy governance, complaints and feedback administration, quality reporting and continuous improvement systems. The role contributes to organisational compliance with legislative, contractual and accreditation requirements while supporting managers to implement effective quality improvement practices.

Success in this role requires a highly organised professional with well-developed analytical, communication and systems management skills. The incumbent exercises sound judgement, identifies opportunities to improve organisational systems and processes, provides advice to staff on quality management practices and contributes to a culture of continuous improvement and organisational excellence.

What you will bring:





- Demonstrated experience coordinating quality management systems, including document governance, quality registers, document control and continuous improvement systems.
- Demonstrated experience with document reviews, consolidations and consistency practices across varying programs within an organisation
- Experience supporting feedback and complaints systems, including trend analysis and action tracking.
- Solid understanding of quality frameworks relevant to community services (HSQS, Aged Care Quality Standards, Mental Health Standards).
- Experience maintaining organisational quality and compliance registers and interpreting information to identify trends and improvement opportunities.
- Demonstrated experience coordinating quality improvement activities and monitoring implementation of improvement actions.
- Demonstrated experience coordinating quality assurance activities, including internal reviews, document compliance monitoring, quality system audits and the monitoring of corrective actions.
- Excellent written communication skills, including the ability to edit, proof and structure policy and procedural documents.
- Ability to prepare clear reports, correspondence, and presentations and analyse quality information.
- Collaborative approach to teamwork, with a capacity to support and guide others in understanding quality and compliance requirements.
- Ability to exercise initiative and judgement within established organisational frameworks.




- Experience using electronic Quality Management Systems and governance software.
- Strong Microsoft Office skills, particularly in Word (templates, formatting), Excel (registers and logs) and SharePoint or similar platforms.
- Project coordination skills and the ability to coordinate multiple priorities simultaneously.
- Strong attention to detail and organisational capabilities.
- Advanced document management and records management skills.

Requirements:

- Current Queensland Class C Driver's Licence.
- NDIS Worker Screening Check or current Yellow Card and Blue Card.
- Qualifications in quality management, information management, human services or related discipline; or equivalent experience.

What we offer

- Salary packaging up to $18,550 to reduce your taxable income and increase your take-home pay.
- An additional day of birthday leave each year.
- Gifted leave during part of the end-of-year shutdown period, subject to organisational arrangements.
- Access to novated leasing for an eligible new or used vehicle and associated running costs.
- Confidential support through our Employee Assistance Program.

Equal opportunity

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.

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📌 Quality Coordinator (Brisbane)
🏢 Footprints Community
📍 Brisbane