Operations & Sales Coordinator
Hornsby Region | Permanent Full-Time
Are you someone who thrives in a hands-on, wide-ranging role where no two days are the same? Do you enjoy building strong customer relationships, keeping operations running smoothly, and being the person everyone relies on to get things done?
We're partnering with a well-established Australian business that designs and supplies innovative infrastructure products used across telecommunications, energy, utilities and major civil projects. With a reputation built on quality, innovation and exceptional customer service, the business is entering an exciting phase of growth and is looking for an Operations & Sales Coordinator to become a key part of the team.
About the Role
This is a newly created position that will play a pivotal role in supporting the business's continued growth. You'll be the central point of contact for customers, coordinating sales administration, managing enquiries and ensuring orders are delivered seamlessly from enquiry through to fulfilment.
Working closely with the founders, you'll help streamline day-to-day operations, allowing the leadership team to focus on strategic growth initiatives while you become the trusted go-to person across the business.
This is an ideal opportunity for someone who enjoys taking ownership, improving processes and making a role their own.
Key Responsibilities
- Manage inbound customer enquiries and provide exceptional customer service
- Prepare quotations, process sales orders and coordinate order fulfilment
- Build and maintain strong relationships with existing customers
- Coordinate with warehouse and manufacturing partners to ensure timely deliveries
- Monitor inventory levels and assist with stock management
- Maintain accurate customer and sales records
- Support general operational and administrative functions across the business
- Identify opportunities to improve processes and contribute to business efficiency
About You You'll be someone who enjoys wearing multiple hats and takes pride in delivering outstanding service.
You'll ideally bring:
- Previous experience in customer service, sales support, internal sales or operations coordination
- A proactive, self-motivated approach with excellent organisational skills
- Strong communication and relationship-building abilities
- The ability to prioritise competing tasks and work independently
- Confidence using Microsoft Office and business systems/CRMs
- A continuous improvement mindset and willingness to roll up your sleeves
Industry experience isn't essential—we're more interested in your attitude, initiative and ability to learn.
What's on Offer
- A genuinely varied role with autonomy and ownership
- Join a secure, growing Australian business with a strong reputation
- Work directly with experienced founders and decision-makers
- Opportunity to shape and grow the position as the business expands
- Supportive, down-to-earth culture where your contribution is recognised
- Convenient Hornsby region location
If you're looking for a role where you can make a genuine impact, enjoy variety and become an integral part of a growing business, we'd love to hear from you.