With 14 high-performing locations across Australia, East Coast Car Rentals is one of the country's leading independent car rental brands. We're all about results, people, and great customer experiences — and we do it with energy, pace, and personality.

If you love taking ownership, building solid teams, and seeing the impact of your work every single day, you'll feel right at home here.

The Opportunity

As Branch Manager at our Fortitude Valley location, you'll take full ownership of one of our smaller operations.

This is a hands-on, fast-paced leadership role for someone who thrives on accountability, loves being on the floor with their team, and isn't afraid to roll up their sleeves.

Reporting to the Brisbane Area Manager, you'll have full responsibility for performance across people, profit, operations, and customer experience.

What You'll Be Doing

You'll drive the success of the Brisbane City branch by:

- Leading, coaching, and developing your frontline team
- Owning branch performance across sales, customer service, and operational KPIs
- Backing the rollout of our sales program on the floor and holding the bar high on customer service
- Contributing to forecasts, revenue plans, and business plans for the branch
- Delivering results through clear goals, promotions, and team engagement
- Managing budgets, reconciliations, and financial controls
- Handling escalated customer issues with confidence and professionalism
- Owning the branch fleet, working with the Fleet Coordinator to keep vehicles rental-ready and minimise out-of-service time




- Collaborating with other ECCR branch leaders to share best practice and lift network performance

Beyond the Day-to-Day

- Attend regular leadership meetings (online and in person)
- Participate in training and our annual management conference
- Ensure compliance with state and industry legislation
- Keep an eye on the local market and spot growth opportunities

About You

- Experience in the car rental industry or a comparable high-volume, customer-facing operation
- Strong people leadership and coaching skills — you get the best out of those around you
- Solid analytical and reporting capability
- A growth mindset — adaptable, curious, and open to change
- A current full driver's licence
- Flexibility to work outside standard hours when needed

Our Culture

Our people are our edge. We invest heavily in training, development, and internal progression. Our values — Honesty, Respect, Transparency, Customers, Innovation, and Our People — guide how we show up every day.

Expect a fun, fast-moving, supportive culture where hard work is recognised and success is celebrated.

What's in it for You?

- Company vehicle
- Performance-based bonus
- Comprehensive Employee Assistance Program (EAP)
- Access to our Employee Value Proposition (EVP) — :b:/g/personal/anita_l_eccr_com_au/EeqBny4jE1VMte3vFichYocBDimI24vviCr59VHUaJvyRQ?e=hUdmBD

East Coast Car Rentals is proud to be an inclusive employer. We welcome applicants from all backgrounds who want to grow, lead, and make a real impact.

To be successful in this role you must have unrestricted working rights in Australia.

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📌 Branch Manager | Brisbane City
🏢 East Coast Car Rentals
📍 Brisbane