The primary purpose of this role is to lead and manage overall store operations to deliver exceptional customer service, maximize sales performance, improve profitability, and ensure full compliance with company policies, operational procedures, and workplace safety standards.

The role also involves effective team leadership, inventory management, merchandising, and maintaining high operational standards within the retail environment.

KEY ROLES AND RESPONSIBILITIES

- Lead daily retail store operations to ensure smooth and efficient business performance while maintaining high standards of customer service and operational excellence.
- Deliver outstanding customer experience by actively engaging with customers, resolving complaints professionally, and ensuring the store team consistently provides friendly, knowledgeable, and efficient service.
- Monitor and analyze store sales performance, revenue, expenses, and profitability using store performance indicators and financial reports to achieve business targets and improve operational outcomes.
- Develop and implement merchandising, promotional, and marketing strategies to maximize sales opportunities, improve product visibility, and enhance customer engagement within the store.
- Determine product range, stock levels, inventory requirements, and service standards based on customer demand, seasonal trends, and business objectives.
- Maintain accurate records of stock movements, inventory reconciliations, cash handling, sales transactions,



and financial reporting in accordance with company procedures and auditing requirements.
- Conduct regular stock takes and inventory control activities to minimize stock loss, prevent discrepancies, and maintain appropriate stock availability.
- Manage purchasing activities, supplier coordination, and product ordering to ensure timely replenishment and effective stock management.
- Recruit, train, supervise, and support staff members to build a productive, customer-focused, and high-performing team environment.
- Prepare staff rosters, allocate duties, monitor employee performance, and provide ongoing coaching and development to improve team capability and workplace productivity.
- Ensure compliance with Workplace Health and Safety (WHS) regulations, company safety procedures, and risk management practices.
- Monitor store presentation, cleanliness, and operational standards to ensure the store remains visually appealing, organized, and compliant with company expectations.
- Undertake budgeting, cost control, and operational planning activities to support efficient store management and achievement of business objectives.
- Handle customer enquiries, product recommendations, and after-sales support while maintaining strong customer relationships and encouraging repeat business.
- Ensure compliance with company policies, retail trading regulations, food safety requirements (where applicable), and all relevant Australian retail industry standards.

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📌 Retail Store Manager (Corindi Beach)
🏢 Corindi Beach General Store
📍 Corindi Beach