XPENG Brisbane is a dynamic and forward-thinking automotive service provider committed to delivering exceptional customer experiences and maintaining the highest standards of vehicle care.

We are authorised service specialists with expertise in modern electric vehicle technology and conventional automotive maintenance.

Our team is dedicated to innovation, reliability, and customer satisfaction, making us a trusted partner for vehicle owners across the region.

We pride ourselves on our professional approach, skilled workforce, and commitment to excellence in everything we do.

About the role

We are seeking an experienced Service Manager to join our team in Albion QLD on a full-time basis.

This is a strategic leadership position that will oversee all service operations for XPENG vehicles at our Albion location.

As Service Manager, you will be responsible for ensuring exceptional service delivery, managing customer satisfaction, and leading a team of skilled technicians and apprentices.

This role is crucial to establishing and maintaining our reputation as a premier XPENG service centre in Brisbane.

You will play a key role in driving operational excellence, profitability, and customer loyalty whilst building a high-performing service department from the ground up.

What you'll be doing

- Oversee all daily service operations, including scheduling, workflow management, and resource allocation to ensure efficient service delivery
- Manage and supervise a team of service technicians, providing training, mentoring, and performance management to maintain high standards of workmanship
- Ensure all service work is completed to XPENG specifications and quality standards, with rigorous inspection and quality control procedures in place




- Develop and implement service policies and procedures that align with XPENG requirements and industry best practices
- Build and maintain strong relationships with customers, addressing concerns promptly and ensuring high levels of customer satisfaction
- Manage service department budgets, including labour costs, parts inventory, and equipment maintenance
- Monitor and report on key performance indicators such as customer satisfaction scores, technician productivity, and service turnaround times
- Coordinate with parts procurement and inventory management to maintain optimal stock levels and minimise service delays
- Ensure compliance with all health and safety regulations and company policies within the service department
- Liaise with XPENG headquarters on service-related matters, warranty claims, and technical updates
- Develop marketing initiatives and promotional activities to attract new customers and increase service revenue
- Conduct regular team meetings to communicate expectations, share technical updates, and foster a positive work environment

What we're looking for

- Proven experience as a Service Manager or equivalent leadership role in the automotive industry, preferably with electric vehicle (EV) or premium automotive brands
- Solid knowledge of automotive service operations, including diagnostic procedures, repair processes, and service best practices
- Demonstrated ability to lead, motivate, and develop technical teams to achieve operational goals




- Excellent customer service skills with a track record of delivering high customer satisfaction and retention
- Sound understanding of service department financial management, including budgeting, cost control, and revenue optimisation
- Proficiency in service management software and automotive diagnostic systems
- Strong communication and interpersonal skills, with the ability to liaise effectively with staff, customers, and management
- Problem-solving ability and resilience in managing operational challenges and prioritising competing demands
- Knowledge of XPENG vehicles, electric vehicle technology, and EV-specific service requirements is highly desirable
- Current driver's licence and willingness to conduct occasional test drives
- Relevant qualifications such as Automotive Service Management certification or equivalent are advantageous

What we offer

CER Operations is committed to creating a supportive and rewarding work environment for our team members.

- We offer competitive remuneration packages commensurate with experience and qualifications.
- We provide ongoing professional development opportunities, including technical training and management development programmes to enhance your skills and career progression.
- We foster a collaborative team culture where your ideas and contributions are valued.
- Our workplace prioritises health and wellbeing, and we are happy to discuss flexible working arrangements that suit your circumstances.
- You will benefit from working with cutting-edge automotive technology in the rapidly evolving EV sector, positioning yourself at the forefront of the industry's future.
- Additional benefits include staff discounts, opportunities for career advancement, and a supportive management team committed to your professional development.

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📌 XPENG Brisbane Service Manager (Albion)
🏢 CER Operations
📍 Albion