Shape the Future of Baskin-Robbins Australia

At Baskin-Robbins, we're more than just ice cream, we create moments of joy. As we continue to grow and strengthen our network across Australia, we're looking for an experienced and commercially driven Senior Franchise Business Consultant to play a key leadership role in our next chapter.

This is an exciting opportunity to partner with franchisees, lead a high-performing team, and influence the success of one of the world's most recognised brands. Reporting directly to the General Manager, you'll have the opportunity to drive operational excellence, inspire performance, and help shape the future of Baskin-Robbins Australia.

About the Role

As Senior Franchise Business Consultant, you'll lead our East Coast franchise network while mentoring and developing a Franchise Business Consultant. You'll work closely with franchise partners and cross-functional support teams to deliver sustainable growth, exceptional guest experiences, and strong commercial outcomes.

This is a highly visible leadership role for someone who enjoys building relationships, solving business challenges, and making a genuine impact.

What You'll Be Doing

- Lead, coach and develop the East Coast Franchise Business Consultant team.

- Partner with franchisees to grow sales, profitability and operational performance.

- Use commercial insights and data to identify opportunities and drive business results.

- Coach franchise partners in financial performance, including P&L; management and cost optimisation.

- Champion operational excellence, brand standards and food safety compliance.





- Lead continuous improvement initiatives across the network.

- Support new store openings, acquisitions and growth opportunities.

- Build trusted relationships with franchisees and internal stakeholders.

- Oversee the financial and operational performance of our corporate store.

About You

You're an experienced franchise or multi-site leader who combines commercial thinking with a genuine passion for developing people and helping businesses succeed.

You'll bring:

- Proven leadership experience within franchising, QSR or multi-site retail.

- Experience managing a large portfolio of stores.

- A strong track record of coaching franchise partners to achieve outstanding business outcomes.

- Commercial acumen with experience in P&L; management and business performance analysis.

- Exceptional relationship-building, communication and influencing skills.

- A collaborative, hands-on leadership style with a continuous improvement mindset.

Why Join Baskin-Robbins?

This is more than just a leadership role—it's an chance to help shape the future of an iconic global brand.

You'll enjoy:

- A key leadership position reporting directly to the General Manager.

- The opportunity to influence strategy and drive meaningful business outcomes.

- A collaborative, supportive and values-driven culture.

- Flexible working arrangements.

- A competitive salary package.

- The chance to grow your career while making a lasting impact across our franchise network.

If you're ready to help franchise partners thrive, inspire high performance, and be part of an exciting growth journey, we'd love to hear from you.

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📌 Senior Franchise Business Consultant (Queensland)
🏢 Baskin-Robbins
📍 Queensland