Technology Analyst RACV Melbourne, VIC, AU

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the chance

We’re seeking a Technology Analyst to join our Infrastructure & Application Services team, supporting the ongoing performance, governance and continuous improvement of core IT Service Management platforms.

The role is centred on supporting the ongoing enhancement and administration of core platforms including ServiceNow, SharePoint, Jira and Confluence, ensuring they remain effective, well-governed and aligned to IT service management practices.

Equally important are activities relating to ITIL practices like Problem Reviews and Post Incident Reviews (PIRs). - analysing major incidents, identifying root causes, and working with teams to implement meaningful improvements that reduce risk and enhance service performance.

Lead post-incident reviews (PIRs), capturing insights and driving follow-up actions

Support the administration and continuous improvement of ServiceNow, Jira, Confluence and SharePoint

Maintain platform data integrity, documentation, permissions and governance standards

Contribute to incident, problem and change management processes aligned to ITIL practices

Support testing, release activities and reporting to ensure platform performance and usability

Assist with building workflows, templates, automations and knowledge structures





Provide support to service management and service desk teams, including low priority incidents

Collaborate with technology teams and business stakeholders to improve service outcomes

What you’ll need to be successful

In depth experience in conducting post-incident reviews and problem management practices

Experience supporting ITSM platforms such as ServiceNow, Jira, Confluence or SharePoint

Working knowledge of ITIL / ITSM processes

Strong attention to detail with the ability to maintain accurate documentation and data

Analytical mindset with problem-solving and continuous improvement capability

Ability to work collaboratively with both technical teams and business stakeholders

Experience in Microsoft 365 tools and reporting environments

Relevant qualifications or certifications (e.g. ITIL Foundation) are highly regarded

There’s so much on offer when you join RACV

A flexible, informal work environment that supports balance between work and home

Generous discounts on home and car insurance policies and RACV roadside care

RACV Club membership and great discounts across RACV resorts

Monthly-updated discounts from a wide range of corporate partners

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

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📌 Technology Analyst (Melbourne)
🏢 RACV
📍 Melbourne