About Us

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

About the role

Are you passionate about protecting customers & combating fraud & scams? If you’re ready to take the next step in your career, Rabobank has an exciting opportunity within our Fraud & FEC Investigations - ANZ team for an Operations Lead, Fraud & Scams Monitoring.

This is a first-line leadership role responsible for leading a team of Analysts & Senior Analysts based across Sydney & Perth. Acting as the critical link between frontline operations & Financial Economic Crime (FEC) leadership, you will ensure the Fraud & Scams Monitoring function operates effectively, efficiently, & in line with regulatory obligations & risk management expectations.

Reporting to the Regional Fraud & Scams Monitoring Manager, this role can be based in either Sydney or Perth.

Key Role Responsibilities

- Lead the day-to-day operations of the ANZ Fraud & Scams Monitoring team, providing guidance & support to Analysts & Senior Analysts
- Manage operational escalations, approvals, investigation quality, & team performance to ensure effective risk outcomes
- Foster a strong first-line risk culture, ensuring adherence to regulatory requirements, internal policies, & governance frameworks
- Own & maintain team procedures, controls, & operational processes, ensuring they remain effective & fit for purpose
- Deliver operational reporting, insights,



& performance metrics to support effective decision-making
- Drive continuous improvement & capability uplift initiatives across the team
- Partner with regional counterparts to ensure the broader Fraud & Scams Monitoring function operates as a cohesive & effective capability while meeting local regulatory & operational requirements
- Support the ongoing optimisation of monitoring, investigation, & customer protection activities

Key attributes & experience we are looking for

- 7+ years of experience leading operational fraud, scams, financial crime, or fraud monitoring teams within a banking or financial services
- Team leader / people leader experience with capability for coaching, performance management, capability development, & driving consistent decision-making across a team
- Experience managing operational workloads, escalations, SLAs, backlogs, & competing priorities in a high-volume environment
- Deep understanding of fraud & scam monitoring, investigations, alert management, & customer protection actions
- Excellent stakeholder management & communication skills, with the ability to influence outcomes & collaborate effectively across multiple teams
- Strong operational risk & governance mindset,



with experience working within highly regulated environments
- The ability to make sound, timely risk-based decisions, particularly when dealing with complex or high-risk fraud & scam cases
- Experience developing, maintaining, & uplifting operational procedures & controls to ensure they remain fit for purpose
- A continuous improvement mindset, with a track record of identifying efficiencies, streamlining processes, & supporting operational transformation

Benefits

- Wellbeing leave – 2 extra leave days to support greater work/life balance and help employees lead happier, healthier, and more fulfilling lives
- Education Assistance Program – professional development support
- Parental Leave – up to 14 weeks of paid leave
- Bonus and Additional Leave – eligible employees can receive one extra week of annual leave and have the option to purchase two additional weeks
- Extra Insurance – employer-funded Death, TPD & Income Protection Insurance for eligible permanent employees
- Rabo Workplace Giving program – company matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, benefits, and the way we live our values – “Client Driven”, “Responsible”, “Skilled”, & “Cooperative” – make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

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📌 Fraud & Scams Monitoring Operations Team Lead (New South Wales)
🏢 Rabobank Australia
📍 New South Wales