Protech are facilitating a Permanent recruitment process for a Sales Support and Administration Officer for our client, located in the Northern Suburbs.

About the role

You will be responsible for handling Teir 1 Clients from Engineering and mining sectors, building quotes and processing Project works orders. This role will be a key team player in a small team and is aimed at being the first point of contact for customer purchasing enquires. This role will perform all order processing and service-related activities to ensure the accurate, timely and effective handling of the customers’ requirements as part of a global Engineering & Manufacturing Company.

What you would be doing

The main duties in your role will include but not limited to:

- Perform quotation and order entry, edit and maintenance, handle all telephone and email enquiries relating to freight, orders, or billing issues.
- Pricing / Estimates
- Provide courteous and professional responses for all product and order related enquiries.
- Analyze existing/potential customer needs.
- Present, promote and sell products/services to existing and prospective customers.
- Ensure the swift resolution of customer problems and complaints.
- Follow up on incoming /outgoing goods schedule to provide accurate and timely feedback to customers and the sales team.
- Liase with Customer Solution steam leader / Sales Reps Manager/and Warehouse Team.





We are looking for someone who has the following competencies.

We’re looking for candidates with the following skills and experience however this is not essential as training will be provided to the right candidate:

- Strong Coordination and planning for anticipating and solving any problems that could arise.
- SAGE, SAP, Navision, JDE or similar finance / procurement / ERP / Warehouse systems – Computer competency and agility is significant for this role!
- Quoting estimating managing ETAs for customer
- Accurate keyboard data entry – Typing skills will be tested.
- Positive attitude and the ability to work well under pressure.
- Excellent keyboard pace and accuracy with a thorough understanding of ERP platforms and purchasing / warehousing systems.

Why apply?

Are you a passionate people person who can deliver a high level of customer service, through intelligent problem solving and strong computer skills. Do you love the feeling of building trust and repour with clients? Come to work to get that feel good feeling of helping customers with a firm commitment to active listening, understanding their needs and winning their business spend. Our client will provide…

- Family friendly hours of work - 07.30am - 3.30pm
- Little requirement for overtime!
- The chance to be a part of a Global company with great job security!

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📌 Sales Support and Administration Officer (Wanneroo)
🏢 Protech
📍 Wanneroo