As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As a Casual Customer Service Consultant, you are responsible for providing professional, accurate, and timely support to customers via phone and email, ensuring a positive customer experience at every interaction.

This role requires excellent communication and customer service skills, solid product knowledge, attention to detail, and the ability to work collaboratively with internal departments and fellow team members to effectively resolve customer enquiries and concerns.

Primary Responsibilities include:

Ensure prompt and precise handling of customer requests via phone and email.

Accurately record details from customer interactions.

Follow up reliably on enquiries requiring further attention.

Resolve customer complaints within standard procedures and authority limits.

Locate and share information related to online orders or EB World accounts, maintaining confidentiality.

Process acceptable online order cancellations or modifications promptly.





Handle returns and issue refunds that meet standard return/refund policies.

Update EB World account information on behalf of customers.

Update Zendesk tickets where applicable

What are we looking for?

To be successful in this role you will have:

Strong organisational and communication skills with internal and external stakeholders (including customers)

Analytical, problem solving and decision-making skills

Accuracy and high attention to detail in all tasks performed

The following would be advantageous (but not required):

1+ years' experience within a customer service role within a contact centre

A passion for video games and pop culture

What more do we offer?

Employee discount at EB Games and Zing in store and online

Benefits platform with discounts at all your favourite retailers

Flexibility to support you and maintain work-life balance

Employee Assistance Program (EAP) for you and your family

Onsite parking

Recreation room with consoles, arcade machines, ping-pong and more!

A little more about us…

Over 25 years EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

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📌 Customer Service Consultant (Queensland)
🏢 EB Games
📍 Queensland