Join a temporary role as a Customer Service Representative in Lithgow, where you'll assist customers with their enquiries and provide efficient support. This role is suited for those with a passion for delivering excellent service in the Business Services industry.

Our client is a well-established organisation within the Business Services industry. They are recognised for their commitment to delivering exceptional service and fostering a professional work setting. This opportunity is based in Lithgow, offering a chance to contribute to a respected workplace.

Description

- Respond promptly to customer enquiries via phone, email, or other communication channels.
- Provide accurate information and resolve customer issues efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure consistent service delivery.




- Escalate complex issues to the appropriate department for resolution.
- Assist in identifying opportunities to improve processes and customer satisfaction.
- Adhere to organisational policies and procedures at all times.

Profile

A successful Customer Service Representative should have:

- Previous experience in a customer service role, preferably within the Business Services industry.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in using customer service software and tools.
- Problem-solving skills with a focus on delivering solutions.
- A commitment to maintaining confidentiality and professionalism.

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📌 Customer Service Representative (Lithgow City Council)
🏢 Page Group Australia
📍 Lithgow City Council