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Sydney Surry Hills | 24 month Contract With Full-Time Hours

Join a purpose-driven organisation delivering critical support services to the Australian community.

We're seeking a highly organised Practice Officer to support frontline service delivery in a fast-paced, client-focused environment. This role combines customer service, administration, and operational coordination to ensure seamless delivery of essential programs.

About the Role

As a Service Delivery Officer, you'll be the central point of contact for clients, stakeholders, and internal teams. You'll manage competing priorities, support service operations, and ensure high-quality administrative outcomes across multiple service streams.

Key Responsibilities

- Deliver front-of-house and phone-based customer service
- Provide administrative and operational support to service delivery teams
- Coordinate client referrals across internal and external providers
- Maintain accurate records, data entry, and confidential documentation
- Act as an escalation point for client and stakeholder enquiries
- Support delivery of programs, workshops, and group activities




- Assist with onboarding and training of staff and providers
- Manage invoices, procurement documentation, and financial tracking
- Support reporting, compliance, and quality assurance processes
- Contribute to effective office operations, including IT, assets, and travel coordination

About You

You're a strong administrator with excellent communication skills and a natural ability to build rapport.

- Experience in administration, coordination, or client service roles
- Ability to manage a high-volume workload and competing priorities
- Strong attention to detail and accurate data management skills
- Confident working across multiple systems and processes
- Professional, adaptable, and solutions-focused
- Ability to build effective stakeholder relationships
- Understanding of or interest in community or support services is highly regarded

Why Apply?

- Meaningful work supporting key community services
- Sydney CBD location with a collaborative team environment
- Opportunity to grow within a structured, professional setting
- Ongoing learning and development opportunities

Requirements

- Possess or have the ability to obtain a Baseline Security Clearance, Working with Children and/or Vulnerable People Check prior to commencement.

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📌 Service Delivery Officer (New South Wales)
🏢 Intowork Australia
📍 New South Wales