Erskine Oral Care is a fast-growing Australian FMCG company and the owner of Piksters, Australia's #1 interdental brush brand. Founded by Craig Erskine Smith, a respected leader in the dental industry, the business brings more than 30 years of experience supplying trusted oral care products across grocery, pharmacy and healthcare channels, with ranges stocked in over 8,000 locations nationwide including Coles, Woolworths and Chemist Warehouse.

From its Australian roots, Erskine has grown into an internationally recognised operation exporting to more than 25 countries, with warehouses across three continents and teams based in Sydney (Frenchs Forest) and Macksville, NSW.

About the Role

We are currently seeking a motivated and customer-focused Telesales Account Manager to join our Sales and Marketing team in Macksville, NSW. This role is responsible for driving sales growth across a portfolio of dental accounts through proactive account management, outbound sales activities, and exceptional customer service.

Based on the beautiful Mid North Coast of NSW, this role offers the opportunity to join a reputable Australian business with strong national and international presence. You will be a key point of contact for our dental customers, working closely with external field representatives and internal teams to strengthen relationships, identify growth opportunities, and deliver outstanding customer experiences.

This is an ideal opportunity for a highly organised and results-driven sales professional who enjoys building relationships, achieving targets, and contributing to the success of a growing business.

Key Responsibilities





Manage and grow a portfolio of dental customer accounts to achieve long-term retention and sales growth.

Conduct proactive outbound sales calls, including customer follow-ups, reactivation campaigns, lead generation, and responding to warm leads.

Process customer orders accurately and efficiently.

Serve as the primary point of contact for customer enquiries and support requests.

Identify and develop new business opportunities within existing and prospective accounts.

Build and maintain strong relationships with customers and external field representatives.

Monitor sales performance, customer trends, and account activity to identify growth opportunities.

Achieve individual and team sales, growth, and customer engagement KPIs.

Maintain accurate customer records within CRM systems.

Develop a thorough understanding of products, pricing, promotions, and market developments.

Collaborate with internal departments to ensure a seamless customer experience.

Attend trade shows, exhibitions, conferences, and customer events as required.

Contribute to a culture of quality, safety, and continuous improvement.

Experience & Knowledge

Minimum 2 years' experience in sales, account management, customer service, or a similar customer-facing role.

Proven ability to achieve sales targets while delivering exceptional customer service.

Experience building and maintaining strong customer relationships.





Demonstrated ability to identify and convert sales opportunities.

Strong understanding of sales processes, customer engagement, and account management principles.

Experience using CRM systems (desirable) and Microsoft Office applications.

Ability to interpret sales data and performance metrics to support business growth.

Experience within dental, healthcare, FMCG, pharmacy, or retail industries will be highly regarded.

Skills & Attributes

Excellent communication, negotiation, and relationship-building skills.

Strong problem-solving and organisational abilities.

Ability to work independently and effectively manage competing priorities.

High level of motivation and accountability.

Adaptability and resilience in a fast-paced workplace.

Strong attention to detail and commitment to customer satisfaction.

Proficiency with Microsoft Office Suite.

Experience with Sage Evolution and Netstock is desirable but not essential.

Current driver's licence and reliable transport.

What We Offer

Full-time hours: Monday to Friday, 8:30am - 5:00pm

Supportive and collaborative team environment

Birthday leave

Opportunity to work with Australia's leading interdental brush brand

Career development opportunities within a growing Australian business

Beautiful Mid North Coast location offering an excellent work-life balance

If you are looking for your next sales opportunity and enjoy building strong customer relationships while contributing to the growth of a successful Australian company, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.

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📌 Telesales Account Manager (Macksville)
🏢 Erskine Oral Care
📍 Macksville