- To provide leadership, management, and strategic direction to the Dealership.
- This role is accountable for the Dealerships Parts and Service safety and financial performance and is a key influencer and support for the VCV Sales activities.
- This role oversees dealership operations including, safety, employee engagement, customer satisfaction, financial performance, strategic growth, market share and continuous improvement.

Key Responsibilities

- Drive a safety-first culture within the dealership.
- Develop the strategy, budgets and business plans for the dealership.
- Monitor dealership performance against targets and make recommendations and adjustments as necessary.
- Build and maintain robust relationships with customers, driving a high level of service delivery and customer care.
- Monitor and control company assets, including facilities, to ensure that all assets are maintained in an appropriate state to reflect the image of the Company.
- Ensure compliance to all relevant regulations, legislation and company policy, procedures, and standards.
- Grow market share and increase client base and market penetration in service/parts.
- Identify and implement best practice and drive a culture of continuous improvement.
- Demonstrate a values-based leadership approach to develop an engaged, high performing workforce.




- Drive internal communication, cooperation, and daily productivity by regularly meeting with Dealership management to review business operations, performance safety and environmental compliance and adherence to VGA policies
- Actively participate as a member of the VCV leadership team
- Plan, allocate and manage relevant budget/s
- Allocate capital and manage expenditure
- Report on operations according to company timelines and standards
- Effectively manage and allocate assets and company property
- Manage and report on business performance

People Management

- Plan, set and communicate team direction
- Ensure clarity of expectations through accurate job profiles and objectives
- Meet company timelines for performance and development planning
- Coach, mentor and counsel staff to enhance performance and mitigate issues / conflicts
- Increase capability and provide learning and development opportunities
- Discuss and formalise career plans
- Enhance engagement and effectively manage attrition
- Recruit new team members and ensure adequate and timely resourcing
- Develop a strong succession plan, including cross-skilling
- Manage salary and incentive payments in conjunction with manager

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📌 Dealer Manager (Queensland)
🏢 Volvo Group
📍 Queensland