Macquarie Electric Pty Ltd – Sydney CBD NSW

At Macquarie Electric, we’re proud to be one of Australia’s leading smart metering and electrical services providers. With a strong presence across NSW and SA, our reputation is built on reliability, professionalism, and technical excellence. We partner with Meter Providers to deliver seamless field services.

Do you thrive in a fast-paced operational environment where every decision makes a difference?

We're looking for an experienced Scheduling & Dispatch Coordinator to join our growing national team. This is a rewarding opportunity for someone who enjoys solving complex scheduling challenges, thinking several steps ahead, and coordinating a workforce to deliver exceptional customer outcomes.

If you're an experienced scheduler who performs at your best in a high-pressure, KPI-driven environment, enjoys making real-time decisions, and takes pride in keeping operations running smoothly, we'd love to hear from you.

About the Role

As a Scheduling & Dispatch Coordinator, you'll play a critical role in coordinating the day-to-day operations of our field technicians across Australia. You'll be responsible for planning, scheduling and dispatching work to maximise technician productivity while ensuring customers receive exceptional service and contractual service levels are achieved.

Working closely with technicians, customers, management and key stakeholders, you'll balance competing priorities, respond quickly to changing operational demands and make real-time scheduling decisions to optimise workforce efficiency.





Success in this role requires someone who remains calm under pressure, enjoys problem solving, and is motivated by achieving measurable results.

Key Responsibilities

- Coordinate and schedule technician appointments based on geographic location, technician availability, skill set and customer requirements.
- Optimise daily schedules to maximise workforce productivity, utilisation and operational efficiency.
- Monitor technician workloads and make real-time scheduling adjustments in response to operational changes.
- Ensure field resources are allocated effectively
- Manage inbound and outbound customer communications in accordance with company procedures and service standards.
- Maintain accurate and up-to-date records across scheduling, dispatch and business management systems.
- Contribute to continuous improvement initiatives that enhance operational performance and service delivery.

About You

We're looking for someone who enjoys working in a dynamic operations environment and takes pride in delivering outstanding results.

You'll bring:

- Previous experience in a scheduling, dispatch, logistics or workforce planning role.
- The ability to confidently manage multiple competing priorities and tight deadlines.
- Experience working within a rapid-paced, high-volume operational environment.
- A strong understanding of workforce scheduling and resource optimisation.
- Excellent organisational and time management skills.
- Exceptional problem-solving and decision-making abilities.
- High attention to detail with the ability to manage multiple tasks simultaneously.

- Hybrid working arrangement offered.

#J-18808-Ljbffr

📌 Scheduling & Dispatch Coordinator (New South Wales)
🏢 Macquarie Electric
📍 New South Wales