Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians.

We are TDP | Secure and simple digital government services that Australian's trust.

Technology and Digital Programs Group (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia.

Our solutions are scalable, adaptable and position the Group as an industry leader. We operate cutting edge technology solutions critical to Australian citizens across major life events.

Working in TDP, the opportunities are great and wide-ranging, you can grow your capabilities and develop a well-rounded career in ICT and Digital.

Be part of a dynamic, supportive and collaborative work environment.

What we do

The Infrastructure and Operations Division is part of the Technology and Digital Programs Group.

The Division is responsible for maintaining national critical infrastructure for Services Australia and across government. We deliver a robust, secure, and resilient ICT environment so Australian citizens can access government services 24x7.

The Core Infrastructure Branch provides core IT infrastructure services to Services Australia and our shared services partners. Supporting critical applications that deliver services across Centrelink, Medicare, Child Support, Department of Veterans Affairs, Department of Social Services and others.

About the role

The Mainframe Systems Programmer is responsible for the ongoing support and stability of the Mainframe platform while delivering a mix of technology projects and business as usual functions, such as implementing new functions and features, upgrade/maintenance of operating systems, system software and hardware, troubleshooting problems and performance issues.

The Mainframe Systems Programmer uses their experience in large complex enterprise IT environments to implement innovative solutions working across infrastructure and application development teams to ensure solutions meet the availability and resilient standards of the mainframe. They will be highly autonomous, capable of taking the lead on multiple products within the Mainframe platform, working alongside and collaborating with other technical leads to ensure the system is maintained and upgraded smoothly and seamlessly.

The role requires leadership and management skills. You’ll provide mentoring and direction to team members to assist in their learning and development on the Mainframe platform. You will exercise independence and effective decision-making considering the wider implications under broad direction from the leadership team.

Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians.

We are TDP | Secure and simple digital government services that Australian's trust.

Technology and Digital Programs Group (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia.

Our solutions are scalable, adaptable and position the Group as an industry leader.



We operate cutting edge technology solutions critical to Australian citizens across major life events.

Working in TDP, the opportunities are great and varied, you can grow your capabilities and develop a well-rounded career in ICT and Digital.

Be part of a dynamic, supportive and collaborative work environment.

What we do

The Infrastructure and Operations Division is part of the Technology and Digital Programs Group.

The Division is responsible for maintaining national critical infrastructure for Services Australia and across government. We deliver a robust, secure, and resilient ICT environment so Australian citizens can access government services 24x7.

The Core Infrastructure Branch provides core IT infrastructure services to Services Australia and our shared services partners. Supporting critical applications that deliver services across Centrelink, Medicare, Child Support, Department of Veterans Affairs, Department of Social Services and others.

About the role

The Mainframe Systems Programmer is responsible for the ongoing support and stability of the Mainframe platform while delivering a mix of technology projects and business as usual functions, such as implementing new functions and features, upgrade/maintenance of operating systems, system software and hardware, troubleshooting problems and performance issues.

The Mainframe Systems Programmer uses their experience in large complex enterprise IT environments to implement innovative solutions working across infrastructure and application development teams to ensure solutions meet the availability and resilient standards of the mainframe. They will be highly autonomous, capable of taking the lead on multiple products within the Mainframe platform, working alongside and collaborating with other technical leads to ensure the system is maintained and upgraded smoothly and seamlessly.

The role requires leadership and management skills. You’ll provide mentoring and direction to team members to assist in their learning and development on the Mainframe platform. You will exercise independence and effective decision-making considering the wider implications under broad direction from the leadership team.

The key duties of the position include:

- Lead the design, improvement and ongoing operation of the mainframe platform to ensure high availability, performance and resilience of critical systems.
- Set technical direction and contribute to platform roadmaps and priorities, aligning mainframe capability with agency and divisional objectives.
- Oversee delivery of system upgrades, enhancements and maintenance activities, ensuring risks are managed and services remain stable.
- Provide expert advice on complex technical issues, guiding resolution of high-impact incidents and supporting continuous improvement of system reliability.
- Work closely with internal teams,



vendors and partners to deliver integrated solutions that meet service and security requirements.
- Lead and influence automation and modernisation initiatives to improve efficiency, reduce risk and enhance system performance.
- Contribute to planning, reporting and governance activities, including preparing input to briefs, performance reporting and strategic documentation.
- Lead and develop staff by coaching, mentoring and building technical capabilities, fostering a culture of innovation, collaboration and continuous improvement.

Eligibility

Essential Requirements:

- Security Clearance level required: Negative Vetting Level 1 (or ability to obtain and maintain).

Desirable Qualifications or Experience:

- Tertiary Education qualification in IT or equivalent area of study.
- Minimum 3 years experience working in a similar role within a complex ICT workplace.

In accordance with section 22(6) of the Public Service Act 1999, Services Australia requires applicants to be Australian citizens to be eligible for employment with Services Australia.

An applicant’s suitability for employment with the agency will be assessed through a pre-employment screening process. This process includes but is not limited to a national police history check, referee checks, code of conduct check and an employment history integrity check.

Some positions within Services Australia may be required to work in settings where mandatory vaccinations are required. Staff in such positions will need to demonstrate that they meet the vaccination requirements or have a relevant exemption.

Notes

Services Australia’s workforce operates using an agile approach, and all staff should be prepared to redeploy to critical frontline functions as required. Should you need to redeploy as part of the agency’s surge workforce, all learning and development and technical/pastoral support will be provided to you to enable you to undertake that work.

Getting to know the Services Australia

We are one of Australia’s largest public sector employers. We are located in every capital city and over 400 local, regional, and remote locations across Australia. Job opportunities in Services Australia can be right where you are or might be right where you want to be.We are looking for people who want to work with us to deliver a straightforward, helpful, respectful, and transparent experience for our customers. We offer diverse employment opportunities so you can plan to take your career anywhere you want to. We celebrate people with different cultural backgrounds and disabilities. We are also a leading employer of First Nations Australians and a Platinum tier LGBTQIA+ inclusive employer.When you work with us, you will be doing something that matters and be respected for the unique views and skills that you bring.What our people say about working with us:'It's rare you find a job that provides such a direct link to the community'You can work for the same agency for your whole career but have the prospect to work in many different roles''Highly supportive team and flexible working conditions where you can be at your best'

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📌 Infrastructure Engineer – Mainframe Systems Programmer (New South Wales)
🏢 Services Australia
📍 New South Wales