At The Packaging Place, we are passionate about delivering exceptional packaging solutions with outstanding customer experiences. We are looking for a motivated Customer Service Officer to join our friendly, collaborative team and be the first point of contact for our valued customers.

You will play a key role in helping customers find the right packaging products for their business, processing orders, and supporting our wider sales and operations teams all in a fast-paced environment where no two days are the same.

Your Opportunity to Join Our Team

At The Packaging Place, we are passionate about delivering exceptional packaging solutions with outstanding customer experiences. We are looking for a motivated Customer Service Officer to join our friendly, collaborative team and be the first point of contact for our valued customers.

You will play a key role in helping customers find the right packaging products for their business, processing orders, and supporting our wider sales and operations teams all in a fast-paced environment where no two days are the same.

Why The Packaging Place?

- Onsite parking available
- Secure, growing business with strong job security
- Health, safety, and wellbeing are at the heart of everything we do
- Supportive, team-focused culture where collaboration is celebrated
- Monday to Friday hours — great work-life balance
- Hours of work: 8:00 am – 4:00 pm

What You'll Be Doing

- Providing outstanding customer service to existing and new customers via phone and email




- Enter orders into Fishbowl and monitor order status keeping our customers updated
- Assisting customers with product inquiries and helping them select the right packaging solutions for their business
- Supporting our customers in our showroom to chose the right products and help them growth their business.
- Completing your daily call cycle and accurately keying customer orders into our system
- Upselling and cross-selling The Packaging Place product range to enhance customer orders
- Providing administrative support to the wider Customer Service team and Business Development Managers
- Liaising with operations and logistics companies to ensure smooth order fulfilment and dispatching.
- Accurately processing payment credits, updating accounts, and reconciling discrepancies in a timely manner

What You'll Bring

- Exceptional customer service skills with a genuine passion for helping people
- Proficiency in MS Office Suite — particularly Outlook, Excel, Word, and Teams
- Experience using Fishbowl highly desired.
- Experience thriving in fast-paced, high-volume environments
- Strong communication skills and the confidence to think on your feet
- Excellent time management skills with the ability to juggle competing priorities
- A collaborative team player who can also work independently when needed
- Experience in packaging, manufacturing, or a related industry is highly regarded
- A minimum of 1-2 years of customer service experience
- Australian permanent residency or citizenship required

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📌 Customer Service Representative (Queensland)
🏢 The Packaging Place
📍 Queensland