E-Commerce Manager

Universal Media Co is one of Australia’s largest innovative media companies with a range of popular magazines, websites, social, and video brands.

Our subscribers are very important to us and join through our e-commerce store, making it one of our most important digital assets. If you love media, marketing and helping hundreds of customers every day you’ll excel in this role.

This role oversees two of our key eCommerce stores – Paper Pocket and Universal Shop. As a valued part of a small team, you will be responsible for the day-to-day marketing and growth of both stores as well as their sales on external channels. The role will be involved in regular digital marketing activities, seasonal promotions and sales, and new growth projects to take operations to the next level.

This is a role for a driven individual who loves marketing, helping people, meeting targets and the detail involved in growing a well-recognised and loved ecommerce brand portfolio.

What you will do:

- Execute the renewal program for each title and track retention rates.
- Update the e-commerce website with new offer landing pages.
- Assist with managing and deploying offers for products and subscriptions, and push them to market through all channels to acquire current subscribers.
- Explore and develop new ways to reach target audiences and grow eCommerce revenues.
- Work closely with the subscriptions team, manage inventory,



oversee order fulfilment and carry out ad-hoc admin tasks as required.
- Assist with writing and briefing creative that reflects the brand and offers.

What we are looking for:

- 3–5 years experience in eCommerce.
- Shopify skills essential.
- Experience in EDM and social media marketing essential.
- Experience driving sales in marketplaces such as eBay, Amazon and Kogan.
- Experience with paid digital ads (Google, Amazon, Meta) preferred but not essential.
- Experience with website conversion rate optimization (CRO) preferred but not essential.
- Excellent written, communication and interpersonal skills.
- Experience with the SubsPlus database an advantage; on-the-job training provided.
- Reliable, good organizational skills, ability to work in a deadline-driven environment and great attention to detail.
- Self-motivated, able to work well within a team and autonomously to achieve weekly KPIs and targets.
- Strong creative and marketing eye and an understanding of digital marketing channels preferred.
- Adaptable and flexible work approach as priorities change.
- A natural flair for sales and marketing is an advantage.
- Communicate in a friendly, professional manner with customers, colleagues, and managers.
- Be ready to help teammates if needed.

Salary: $50,000 – $70,000 per year

Work Authorisation: Australia (Required)

Work Location: In person

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📌 E-Commerce Manager (Ryde City Council)
🏢 Universal Media
📍 Ryde City Council