QUBE MARKETS GROUP AUSTRALIA PTY LTD – Sydney CBD NSW

We are looking for a detail-oriented and proactive Settlement Operations Officer to join our Settlement Operations team. This role will support daily withdrawal processing, reconciliation, Xero entries, and communication with internal teams, external stakeholders, and payment service providers.

This is a outstanding opportunity for someone who is looking to build a career in payments, settlements, reconciliation, finance operations, or fintech/brokerage operations. The ideal candidate will be highly organised, comfortable working with numbers, fluent in Mandarin, and able to communicate clearly when following up on payment or client-related issues.

Key Responsibilities

Process daily client withdrawals accurately and within required timelines.

Perform daily reconciliation of transactions, balances, settlement reports, and internal records.

Investigate and follow up on unmatched, pending, failed, or delayed transactions.

Communicate with internal stakeholders including customer support, finance, compliance, and operations teams.

Liaise with external payment service providers to resolve client payment issues.

Prepare and maintain settlement records, reconciliation files, and operational trackers.

Assist with Xero data entry,



invoice recording, payment allocation, and basic finance admin tasks.

Support month-end reconciliation and reporting processes where required.

Escalate unusual transactions, discrepancies, or operational risks in a timely manner.

Help improve existing workflows, templates, and procedures as the team grows.

Requirements

1–2 years of experience in settlements, reconciliation, payments, finance operations, accounting support, or a similar role.

Fluent Mandarin communication skills are required, as the role involves regular communication with Mandarin-speaking clients, internal stakeholders, and/or external payment service providers.

Strong attention to detail and accuracy when working with numbers and transaction data.

Good Excel skills, including basic formulas, filtering, sorting, and reconciliation checks.

Strong written and verbal English communication skills.

Ability to follow procedures while also identify issues and ask the right questions.

Comfortable working with multiple systems, reports, and spreadsheets.

Able to manage daily tasks, meet deadlines, and prioritise urgent issues.

A responsible, careful, and proactive working attitude.

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📌 Settlement Operations Officer (New South Wales)
🏢 QUBE MARKETS GROUP AUSTRALIA
📍 New South Wales