Progress Rail is a wholly owned subsidiary of Caterpillar Inc. and a leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers EMD® locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools. With support from Caterpillar and a network of nearly 150 locations worldwide, Progress Rail delivers innovative, reliable solutions to the rail industry. Learn more at progressrail.com

About the role

The Integrated Fleet Support Officer at FCC Cardiff plays a key role in supporting Australian Railway Network 24/7. In this role, you will act as a technical liaison working closely with Progress Rail maintenance teams and external customers to ensure minimal locomotive down time and support to the railway network.

You will be responsible for providing first-line locomotive troubleshooting, entering and reviewing data within asset management systems, reviewing locomotive health, coordinating in‑field repairs and assist with asset recovery as required.

Responsibilities of the Position

- Acting as First-point-of contact to provide instant support to locomotive train crew and customer stakeholders
- Conducting fault identification, mitigation, troubleshooting and daily reporting across the relevant customer locomotive fleets stakeholders
- Collaborate with Operations and Engineering teams to provide best practice triage and technical support
- Monitor and review daily locomotive fleet health performance via remote conditioning monitoring platforms
- Communicating corrective maintenance fleet performance issues and real‑time updates to internal and external stakeholders
- Contributing to failure investigations to continuously improve fleet availability and reliability




- Support short-term scheduling activities within Progress Rail Operations
- Work collaboratively within a highly experienced team in a 24/7 rotating shift roster environment

About You

- Trade or engineering qualification with proven technical expertise
- Strong commitment to safety in all aspects of work
- Ability to work a 24/7 shift dynamic roster and travel for training when required
- Proactive and adaptable, with the ability to reprioritise tasks quickly
- Confident in making operational decisions that impact stakeholders
- Excellent written and verbal communication skills, including report writing and investigations
- Methodical approach to troubleshooting and problem‑solving
- Experience in conflict resolution within a team environment
- Proficient in using asset management systems and IT tools

What We Offer

- A supportive, inclusive, and cooperative team culture where everyone is encouraged to contribute and succeed.
- Ongoing training and development opportunities designed to help you grow your skills and progress your career.
- Secure on‑site parking to support a comfortable and convenient workday.
- Genuine career development and internal progression opportunities within Progress Rail.
- Access to mentoring programs that support learning, confidence, and long‑term career success.
- 8 weeks’ paid parental leave at full pay for the primary carer after 12 months of service, supporting families and work‑life balance.

About Our Process

At Progress Rail, we’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for motivated individuals who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success.

As part of our commitment to safety and excellence, the recruitment process will include background checks such as police/criminal history, medical assessments, drug and alcohol testing, and reference checks.

We look forward to learning more about you!

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📌 Integrated Fleet Control Centre Officer (New South Wales)
🏢 Progress Rail
📍 New South Wales