Member Experience Lead | Teneriffe or West End

At Salon Lane, we create premium shared spaces for some of the best hair, beauty and wellness professionals in the industry. Our spaces are design-led, service-focused and built around community, experience and operational excellence.

We’re looking for two confident and capable Member Experience Leads to join our QLD team. One role will take ownership of our Teneriffe site, and one role will take ownership of our West End site.

This role is ideal for someone who enjoys leading a site, managing people, solving problems, building strong relationships and taking pride in the details that make a space feel seamless.

You’ll be responsible for the day-to-day running of your site, ensuring the space operates smoothly and consistently.

This includes:

- Managing daily site operations, including opening, closing, site checks and presentation standards

- Ensuring the site feels clean, calm, professional and premium at all times

- Identifying and escalating maintenance, cleaning, safety or operational issues

- Coordinating with the Facilities team, contractors and internal teams to ensure issues are resolved efficiently

- Keeping site technology running smoothly, including AV, access control, intercoms and other systems

- Maintaining strong attention to detail across all shared spaces, member areas and client-facing zones

- Taking ownership of site standards and ensuring expectations are consistently upheld

Not your average management role. Not your average workspace.

At Salon Lane, we create premium shared spaces for some of the best hair, beauty and wellness professionals in the industry. Our spaces are design-led, service-focused and built around community, experience and operational excellence.

We’re looking for two confident and capable Member Experience Leads to join our QLD team. One role will take ownership of our Teneriffe site, and one role will take ownership of our West End site.

This role is ideal for someone who enjoys leading a site, managing people, solving problems, building strong relationships and taking pride in the details that make a space feel seamless.

Site Operations & Standards

You’ll be responsible for the day-to-day running of your site, ensuring the space operates smoothly and consistently.

This includes:

- Managing daily site operations, including opening, closing, site checks and presentation standards

- Ensuring the site feels clean, calm, professional and premium at all times

- Identifying and escalating maintenance, cleaning,



safety or operational issues

- Coordinating with the Facilities team, contractors and internal teams to ensure issues are resolved efficiently

- Keeping site technology running smoothly, including AV, access control, intercoms and other systems

- Maintaining strong attention to detail across all shared spaces, member areas and client-facing zones

- Taking ownership of site standards and ensuring expectations are consistently upheld

Member Experience & Relationship Management

You’ll be the main point of contact for members on site and play a key role in creating a positive, professional and supportive setting.

This includes:

- Building strong, trusted relationships with members

- Acting as the go-to person for member questions, concerns and feedback

- Managing member issues with confidence, professionalism and discretion

- Identifying opportunities to improve the member experience

- Supporting smooth onboarding for new members and ensuring they feel welcomed and set up for success

- Managing offboarding with care, attention and clear communication

- Maintaining accurate member information across systems including OfficeRnD, access control, directories and site records

- Reinforcing Salon Lane expectations, standards and respectful use of shared spaces

Team Leadership

You’ll support and guide the concierge team to ensure the site is well-run and communication is clear.

This includes:

- Leading and supporting concierge team members day-to-day

- Ensuring handovers, communication and follow-ups are completed properly

- Training new team members and helping them understand site processes

- Setting the tone for service, presentation and professionalism

- Providing support, direction and feedback where needed

- Creating a calm, capable and solutions-focused team environment

Member, Client & Supplier Experience

While this is not a traditional front desk role, you will still play an important role in ensuring everyone who enters the space has a polished and professional experience.

This includes:

- Welcoming members, clients, guests and suppliers with warmth and confidence





- Managing enquiries and resolving issues calmly and efficiently

- Ensuring the front-of-house experience reflects the Salon Lane brand

- Supporting the overall energy and presentation of the site

Retail & Product

You’ll help drive retail performance and ensure product areas are well-presented and commercially managed.

This includes:

- Working towards monthly retail sales targets

- Supporting promotions, merchandising and product displays

- Tracking performance and sharing insights

- Attending brand training and product education sessions

- Supporting the Product team with onsite retail requirements

- Ensuring stock and product areas presented to a premium standard

Events & Community

You’ll support onsite events and help bring the Salon Lane community to life.

This includes:

- Assisting the Events team with onsite event coordination

- Supporting external event bookings where required

- Overseeing event set-up and pack-down

- Ensuring spaces are reset and ready for members and clients

- Helping create a strong sense of community within the site

What You Bring

We’re looking for someone who is confident, organised and ready to take ownership.

You’ll bring:

- Experience in management, operations, hospitality, retail, property, coworking or premium customer-facing environments

- Strong leadership skills or the confidence to step into a leadership role

- The ability to build robust qualified relationships

- Excellent organisation and follow-through

- A calm, solutions-first mindset

- Confidence managing issues, feedback and difficult conversations

- Strong attention to detail and pride in presentation standards

- Commercial awareness and confidence working towards sales targets

- Tech confidence and the ability to learn systems quickly

- The ability to read a room, stay calm under pressure and keep things moving

What’s On Offer

- Monday to Friday role

- The opportunity to take ownership of a premium Salon Lane site

- A beautiful, design-led work environment

- A dynamic and supportive team culture

- Annual bonus scheme

- Discounts on premium hair and beauty products

- Annual treatment allowance so you can experience services with our members

- A role where you can genuinely influence the experience, culture and success of your site

If you’re someone who loves creating exceptional spaces, leading from the front and making things run beautifully behind the scenes, we’d love to hear from you.

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📌 Member Experience Lead | Teneriffe or West End (Brisbane)
🏢 Salon Lane
📍 Brisbane